The player from the US, a long-standing user of 7Bit, had his account unexpectedly disabled during a game. This had left him unable to access his account or retrieve his funds, which included both his deposit and winnings. The casino had not provided any explanation for the account closure. After the complaint had been filed, the casino reopened the player's account without explanation, but the player's balance was incorrect. The casino was addressing this issue at that time. We had then marked the complaint as 'resolved' in our system.
7BitCasino - A sudden account disconnection at 7BitCasino.
Amount: $3,499
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
I have been a player at 7bit since last year. I've made deposits and even successfully received several withdrawals from 7 bit, bitcoin of course. To my Paypal or Cashapp. That is why I continued to play at 7bit.
Suddenly in the middle of slot play, and without any explanation, the game stopped and my account is now disabled and I can not access it or sign on or get my money back. I was well up in my balance for the fist time at this joint really, and they simply robbed not only my deposit but my winnings and disabled my access. It was a clean money deposit so there are no issues with bonuses and shit like that. I have only one verified account. They won't tell me what is the reasoning for the action, so I must assume I've been robbed at this point.
Public
Public
8 months ago
Dear jbgcconsults,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
8 months ago
Player's additional comments:
THE CASINO HAS REOPENED MY ACCOUNT. NO EXPLANATION. BUT AT LEAST MY BALANCE IS BACK . SO PLEASE DISREGARD THE COMPLAINT AT THIS TIME. THEY CORRECTED IT. The amount was wrong in my balance but they are working on it.
Public
Public
8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jbgcconsults, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
