7Bets.io Casino - Player is unable to withdraw the funds.

my account is fully verified and I have £1,000 available to withdraw, however the withdraw functions have been removed and live chat keep saying to email them. Which I have 10 times!!! I really want my money but loosing hope. Please help

Dear gyvbkws8k9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that there aren't any payment methods in the withdrawal section?
• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi

yes there aren’t any withdrawal methods at all now. 2 days ago only crypto appeared as a withdrawal method, which I also tried to withdraw to (I have a crypto wallet)

have also previously withdrew via bank transfer but continuously rejected, the bank transfer withdrawal has now been removed.

No I have not managed a successful withdrawal, I have tried to withdraw around 20 times to bank / crypto but like I said all withdrawal methods have been taken off so the money remains in my wallet.

my winnings have been won without using a bonus

again today I have got through to live chat who asked for my username and did not respond to any further communication: nor have they replied to any of my 10 emails

thank you

Thank you very much for your reply, gyvbkws8k9. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gyvbkws8k9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.