7Bets.io Casino - Player from UK can’t withdraw winnings.

Hi so what has happened is I won 2000 pounds

which I then withdrew it and then it kept getting rejected this had happen 5 or more times when my withdrawal was getting rejected I then spoke to them on live chat and the excuse was

"Your withdrawal was cancelled by the system because of the overload in the queue, please make a new request and it will be processed very soon"

I then did it again and woke up with it being rejected again

as I am a gambling addict I tried soo hard to not gambling it 5 failed withdraws due to the casino having a overload and then I couldn't help my urge and I gambled it and lost it all

I know I made a mistake but cancelling someone's withdrawal 5 or times go that reason is a bit suspicious and l've read other customers having same problems I have all the evidence regarding this can I get my money back as they didn't meet the rules and relgations or game care rules? Like their must be something I can do do get my money back

inhave a lot of evidence regarding this so please let me know what to do now

Hello Mohamedmahmoud95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Bets.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Unfortunately, as you have lost the balance, there is hardly anything we can do. If you suffer from gambling addiction, I would recommend to request for a self-exclusion in the casino.

Looking forward to your answer.

Regards,

Nick

my account has been verified for at least a week this was real money no bonuses they rejected my withdrawal 6 times for no valid reason and I have all the evidence they knew what they was doing and wanted me too loose all the money so that’s why they kept rejecting it and putting it back on the balances they must broken some rules as they first said the withdrawal was too large but the website clearly states maximum withdrawal is 2000 pounds and then they said my address was wrong then they said the system was rejecting withdrawals as their was too many this must broken some kind of rule here as they should have released my funds after I withdrew it 6 times it was rejected for no valid reason

Also you have a lot of complaint and reviews with the same problems can’t you guys do anything about it like how is this casino still open why do people come here to complain if nothing is done

Any updates

Hello Mohamedmahmoud95,

Any withdrawals take up to 14 days after the verification is finished. Did you try to use a different withdrawal method? Can you please advise if you still have any remaining balance there or a pending withdrawal?

Dear Mohamedmahmoud95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.