5Gringos Casino - Player's withdrawal is delayed.

It has been 7 working days and my withdrawal still hasn't been processed. I was told it would be completed within 3 working days, but it hasn't been finalized. There has been an unnecessary delay. When I asked about it, they assured me I would have the money by Monday. However, when Monday arrived and I contacted them again, they kept delaying it day by day due to their workload. This is unacceptable because when a casino promises a withdrawal within 3 working days, it should be processed in that timeframe. I've never experienced something like this before.

Hello jordanarvanitis123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 5Gringos Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

it has not been verified because I have not been asked nor does it affect the withdrawal I have made

it was normal money

and I talk every day with a representative and they tell me the same thing day after day you will have your money today they told me by the end of the week

Dear Jordanarvanitis123,

Please be advised that withdrawals can take up to 14 days to process. In the meantime, kindly forward any communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

I look forward to your response.

Best regards,

Nick

Dear jordanarvanitis123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.