5Gringos Casino - Player’s withdrawal has been cancelled.

Friends do not play in 5gringos intentional cancellation of payment no help or answer why cancellation. The answer was that I was the only one to pay to my account. Fraud I demand everything back

Dear udkatko,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 5Gringos Casino. I have checked the Terms and Conditions and this is what I found:

4.1 By opening an account on our Website and by using our Website you warrant that:

• you are acting on your own behalf;
• you are a competent and law-abiding citizen;
• you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
• all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;
• you fully understand and accept the fact that there is a possibility of monetary loss while using our services;
• you are not using monetary funds that you have received in an illegal way or from illegal sources;
• you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;
• the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

Do I understand correctly that the casino voided your winnings because you used a payment method that does not belong to you?

Could you please forward the email you received from the casino regarding the cancellation of your winnings?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear udkatko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.