The player from Germany has deposited money into her account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
5Gringos Casino - Player’s deposit has never been credited to her casino account.
Amount: €10
5Gringos Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Beautiful good day,
On April 5th, I made a deposit of € 10 by bank transfer to the above-mentioned casino. According to my bank statement, the recipient is TILAROS. However, I was not shown any credit.
Then I emailed the casino and they said at first that I had already gambled away the credit. Definitely not true. After further email, I should contact my bank for the
gave me no hope of getting that money back.
After another email it was said that the provider had not accepted my money. Then I ask myself, where is my money? I didn't get it back.
It would be very kind of you to help me with this matter.
Thank you in advance and best regards
Monika k ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Moni29,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you contacted your payment bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
