5Gringos Casino - Player’s account has been blocked.

I HAVE A POLICE REPORT FOR MY STOLEN LAPTOP AND SOMEBODY ACCESED MY 5 GRONGOS ACCOUTN AND ASKED FOR IT TO BE CLOSED WHEN I GOT MY LAPTOP BACK AND TRIED TO LOG IN IT WOULDNT ALLOW ME IT SAYS IT WAS CLOSED WHEN I CONTACTED CUSTOMER SUPPORT THEY REFUSED TO RE OPEN MY ACCOUNT I HAVE SPENT SO MUCH MONEY AT THIS CASINO THAT I WAS ONE VIP FROM BEING PLATNIUM I AM NOT HAPPY

Dear sanjanja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? What the disputed amount represents, please? Even if the account was blocked, if you had any active balance, it should be returned to you.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I’ve verified one piece of my account, but I’ve emailed them numerous times with all my other information that they had to upload because the uploading system wasn’t working on their site so I’ve emailed them numerous numerous numerous times and I’ve had an account with them for a good 12 months, but in that 12 months I have put over large amount of money through there like I said I was one VIP away from being platinum. Well, all I got to know, is that when one casino close to one of my accounts down they returned all my money that I had put in the casino, and that was play Crocco casino. They returned all the money that I put in when they close my countdown, so I think five gringos to do the same.

I do apologize, but I still don't understand what the disputed amount represents. How much was the balance of your account when it was blocked?

Dear sanjanja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.