HomeComplaints24VIP Casino - Player can’t enter the casino’s website.

24VIP Casino - Player can’t enter the casino’s website.

Amount: €100

24VIP Casino
Safety Index:High
Submitted: 08 Oct 2019 | Case closed : 25 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

When the player tries to enter the casino, he gets “the page is not secure” warning. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
5 years ago
Translation

When I try to enter the casino it makes me feel that the page is not secure and does not let me in.

Automatic translation:
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5 years ago

Dear Jose,

Thank you for contacting Casino Guru. Let me ask you a few questions to fully understand the problem. Did this occur before, or was it the first time? What internet browser do you use? Do you have a screenshot of the warning you could send us? 

 

Best regards,

Peter

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Public
5 years ago

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Best regards,

Peter

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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