The player from the United Arab Emirates won by playing with the bonus. All the documents were provided, and his account verified. Then his winnings disappeared, leaving him with his initial deposit and bonus amount in the account. We rejected this case, because it was a sports betting related issue, and we don't have enough insight to take on this kind of problem.
24Bettle Casino - Player’s winnings disappeared.
Amount: €10,014
24Bettle Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
24Bettle Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Hi,
My name is Denys. Login in the system: Enrique_44. 24Bettle has scammed me for 10 014 euro. Please help if you can.
I registered on 21-st November, deposited 600 euros and received bonus 100 euros.
On 22-nd November I received confirmation over e-mail that I had fulfilled wagering requirement and I am eligible for withdrawal.
I requested 5000 euros and 5014.03 was remaining in my account. Submitted all documents for verification.
Verification finished on 2-nd December after almost two weeks. I received e-mail where was told that my withdrawal will be processed shortly.
After few hours money from the account disappeared, instead they put initial deposit + bonus (700 euro) and excluded possibility of any withdrawals. I have been betting for 15 years, I have never seen anything like that in my life. Please help me if you can, I have full set of detailed evidence and pictures.
24Bettle - are some heartless thieves whose place is in jail
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4 years ago
Dear DENYS,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Would you be so kind and send me all the relevant evidence that was included in the attachments, please? For some reason I wasn’t able to download it and check it. My email address is kristina.s@casino.guru. We would like to see the confirmation of successful KYC, and any communication between you and the casino as well, if they aren’t included in the document.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Good morning,
I have sent all the relevant attachments to your e-mail ID from ***@gmail.com. Kindly check.
Thank you
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4 years ago
DENYS, thank you for your reply and emails. I went through everything, and I would like to know, if you placed bets only on sports betting, or if you played some casino games as well.
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4 years ago
Denys, as you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue.
Additionally, if you breached the maximum allowed bet, as mentioned in the provided document, unfortunately we couldn't help you anyway, because maximum bet is in fact an industry standard. Unfortunately, I am forced to reject this case, but I will get in touch with you via email. Thank you for understanding.
