24betting Casino - Player's withdrawal request is delayed.

They have restricted my account and almost 2 days had completed for withdrawal request but they haven't approved and no money is credited to my account complaint I'd no. 987212.

And while we submit any complaint on bot they just forward the mail

( Your WD request is still under review by our Cashier Desk.

We aim to process withdrawals within 3 hours, but it may take up to 48 hours for Cashier desk to review.

This will be done soon.

Please do not worry. Please be patient.

Please do not resubmit the same transaction ID query request again.)

Please help me dear Sir/mam

Dear patelsatyam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 24betting Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain in which way is your account restricted?
• When did you request a withdrawal of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you previously withdrawn your winnings from this casino?
• Have you completed verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas