24betting Casino - Player's withdrawal request is delayed.

They have restricted my account and almost 2 days had completed for withdrawal request but they haven't approved and no money is credited to my account complaint I'd no. 987212.

And while we submit any complaint on bot they just forward the mail

( Your WD request is still under review by our Cashier Desk.

We aim to process withdrawals within 3 hours, but it may take up to 48 hours for Cashier desk to review.

This will be done soon.

Please do not worry. Please be patient.

Please do not resubmit the same transaction ID query request again.)

Please help me dear Sir/mam

Dear patelsatyam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 24betting Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain in which way is your account restricted?
• When did you request a withdrawal of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you previously withdrawn your winnings from this casino?
• Have you completed verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They restricted my account without any warning and explanation . They restricted my account in the way that I can't make any bet.

I requested for withdrawal of my money on 20/11/2024 in the morning 7:11 am of Indian time .

I use to play aviator

And I accumulated that amount by winning from my deposit money and they haven't provided any kind of bonus.

Yes, I had withdrawn many time before.

And yes I do completed my verification.

Thanks for sending me the evidence, patelsatyam.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

I'll set up the timer accordingly and would like to ask you to provide us with an update regarding the withdrawal of your funds or the development of your account status in the meantime.

They have restricted my account.....

And my my withdrawal request is not approving by them. I have submitted request many time and waiting from last 10 to 11 days If you are capable of solving my problem then only reply me otherwise leave it . And do not make my complain public.

Thank you very much, patelsatyam, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of 24betting Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear patelsatyam,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 24betting Casino representative to join this conversation.

Dear 24betting Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Yes mam please invite them because I am tired of contacting them but I am failed and there is no one operators ever online in live chat bot to solve our queries. Please help me out I have been fraudulent by them. This 24betting website is in under unexperienced person.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear patelsatyam,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka