The player from India made a withdrawal of 16851 on 9th September that still has not been reflected in his account by 13th September. Despite repeated attempts to contact the casino's customer service, he has not received a response. The complaint was rejected as the player stopped responding.
24betting Casino - Player's withdrawal is delayed.
Amount: 16,851 INR
24betting Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
24betting Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I make a withdraw of 16851 in 9 September 2023 and today is 13 September 2023 still I didn't receive my withdrawal amount in my casino account there is showing accepted.and also I contact customer service they didn't reply I contact daily from 4 days they didn't reply any word kindly help me
Public
Public
1 year ago
Hello aswani480u,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24betting Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
No sir I played with real money and I won 16851 then I make withdraw instant after 30 min my withdrawal was showing. Accepted then I go to check my balance but I didn't receive them I contact customer support they said that his payment department is on maintenance kindly tell me sir how could any casino has maintenance more than one week still I didn't get reply or money kindly help me sir
Public
Public
1 year ago
Hello aswani480u,
Can you please clarify whether your account is verified or not? If yes, since when exactly?
Public
Public
1 year ago
dear casino guru
this player submitted his withdrawal request and it was processed
there may have been bank processing delays on our side, or his banks side.
either way this is common in India and there is nothing we can do about that.
moreover he recieved.
there is nothing else to add
close this complaint please.
24betting
