24betting Casino - Player’s experiencing difficulties with his deposit in the casino.

I made a deposit of 2270 INR on 28th December and my money is not added yet, they are saying you have submitted invalid UTR number/Transaction id, but i submitted everything right and accurate i also attached an screenshot of the proof of deposit. Kindly let add my money in my casino account asap

Dear theprinceray,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to tomas@casino.guru and specify the ticket number.

Thank you in advance for your reply.

Best regards,

Tomas

Tomas thank you so much for taking your time to review my issues, Few hours ago i received and email from 24betting that they added my money in my casino account, thank again Tomas. Had a great day , Good bye!.

Dear theprinceray,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru