24betting Casino - Player’s experiencing difficulties withdrawing his winnings.

Error not paid to betting

Withdrawal problem no pay my account to 10horse no result my complene

Dear Chandan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal has been requested just a few hours ago (26th of May)? Could you please confirm that the disputed amount of €5,000 is correct?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Wy problem my dipposit and wy let and Dily I m dally plear so WY ply my account bailence is low

Bad risponce

Could you please advise when you have requested your withdrawal?

Additional comments from the player (28/05/2021):

"48 hour over but not refund my bailence"

I fully understand your frustration, Chandan. However, I will set the timer for additional 7 days and if there’s no development by Sunday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Chandan,

Have there been any developments since our last conversation?

WY let my withdrawal

Sorry, but I don't understand. Have you received your withdrawal, please?

Dear Chandan,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.