24betting Casino - Player’s account is closed without explanation.

Sir,

In my 24betting account locked by management, I don't know reason, and have winning amount 12Lakhs available in my account, so many mail and live chat customer support message sent but till now no reply mail and proper reason,

Kindly support and resolve this issue

Dear muhammad_salman, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input the relevant details that the bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

My 24betting account is restricted from 16.08.2024 onwards and in my account my winning amount is 12Lakhs amount is available, now account is blocked by management, i don't know the proper reason and so many mail sent but customer care support person no response and no proper mail reply. Kindly resolve this issue as soon as possible.

Below mentioned message received now

Sir

We are deeply sorry for your inconvenience. 

But it is a business decision, we can not do anything here.

Regards

24betting

Thank you for your emails.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting only?

Thanks for your reply

Yes madam already i have withdrawal 50000 rupees amount from this casino and I am mostly playing Aviator casino game only,

Withdrawal time i have given input Account number and name and IFSC code after that withdrawal amount credited to my bank account

But don't know how to submit full KYC verification this 24betting account

Madam,

I am received 24betting Relation corporate from below mentioned mail on 20.08.2024

*****

sir

account id not blocked

you can access this account

you can withdraw

some banking delays over weekend delays some withdrawals

regards

Can you please advise if you are now able to access your account? Has your account been unblocked by the casino?

Madam,

No madam

login only working but can't play any games.

And one withdrawal request given on 20.08.2024 but till date withdrawal amount not credited to bank account

Continuously i am following mail with customer care support but same reply mail only coming wait for 3 hours to to 48 hours, be patient, this mail reply only coming

Please keep in mind that the casino reserves the right to cease providing its services to any player for any reason, and we do not investigate these reasons further as long as the player's rightful winnings are paid out before the account closure.

Have you requested the withdrawal of your entire balance? What is the current status of your withdrawal request?

Please note that we typically advise players to wait up to 14 days for their winnings to appear in their bank account. Thank you for your response and your patience.

Madam maximum withdrawal amount is 50000 withdrawal request accepted by cashier desk, but after that also amount not credited to my bank account, for your reference i will attach here screenshot of withdrawal request

Madam,

Now one mail came from 24betting

Withdrawal amount not credited due to bank details is invalid

But before that same account details only i am getting my 50000 rupees withdrawal amount

Now again I am send my account details to customer care

And waiting for reply

Madam so many reply mail received,

One withdrawal request 3 type of reply mail received

For your reference i have attached here mail

I am totally confused because previous successful withdrawal is same account details only i have received my winning withdrawal amount but this time they told my bank account details is invalid.

screenshot

Madam

Good morning

Yesterday I am given another bank account details to 24betting today morning I am received 50000 rupees to my bank account

Thank you for letting me know. Have you requested any more withdrawals from this casino yet?

Yes madam

Again 50000 rupees withdrawal request given yesterday waiting for cashier desk approval

But till now 24betting account is restricted mode only can't play all games

Mail received from customer care support

It's a business management decisions we can't do anything here

Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all, as long as the players' rightful winnings are paid out.

Could you please specify if you submitted another withdrawal request? What is the current balance in your account?

Yes madam

Now I am submitted withdrawal request for 50000 rupees

Current account balance 1107236 rupees available

It looks like the casino is paying out your balance. Should we close the complaint as resolved for now, and if you have any issues with future payouts, you can ask to reopen your case? Or would you prefer to keep the complaint open until you receive your entire balance?

Yes madam

Today also 50000 rupees received

But kindly keep the case my entire balance until withdrawal

Have you received any new withdrawals since our last contact?

How much money is still left in your account, please?

Yes madam 50000 rupees received on 04.09.2024

Still 1057236 INR rupees available in my account

Last withdrawal request submitted on 05.09.2024 but till now status approval waiting only

How long did it take for your previous withdrawal requests to be processed and paid out? Were they processed and paid out in less than 14 days?

My previous withdrawal amount credited with in 10 days and Last withdrawal amount credited with in 3 days only madam

Current withdrawal request now taking more than 6 days for withdrawal request waiting approval cashier desk only

After an internal discussion within our team, we've decided to close your complaint as resolved, as it appears the casino is processing your payouts. Please allow up to 14 days for each of your withdrawal requests to be completed. If the casino stops processing your payments, or if you don't receive any of your next payments within the 14-day timeframe, feel free to submit a request to reopen your complaint.

I apologize if this isn’t the outcome you were hoping for, but we cannot keep complaints open indefinitely when the issue seems to be on track for resolution.

Thank you for your understanding, and we remain here to assist you if any further issues arise.

Best regards

Veronika