24betting Casino - Player believes that their withdrawal has been delayed.

Dear Divyam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Divyam,

Have you received your withdrawal from the casino yet?

No I haven’t… even the status has not yet changed

Thank you for your reply, Divyam. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

i played with complete deposit no bonus. Also this is my first withdrawal and I have give documents what so ever the website asked me to give.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, Divyam, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Please resolve my issue fast it has been more than 22 days now since I made the withdrawal request

Hello Divyam,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite 24betting Casino to join the conversation.

Dear 24betting Casino,

Could you kindly furnish an explanation as to why the player's recent withdrawal request has yet to be accepted and processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won’t reply the are frauds I even have more 45k left in this account please tell me what to do

Dear Divyam,

Sadly, the casino team was not very responsive to me yet. I have not received any information on why your withdrawal has not been processed yet. It looks like there were some changes in the 24betting Casino team, as the contacts we previously had with people that we were cooperating with in regards to helping player complaints are not responsive anymore. I will continue my efforts to reach out to the casino team, but considering their lack of cooperation with recent complaints received on our forum, the likelihood of a positive resolution to your complaint appears rather uncertain.

Dear Divyam,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Although 24Betting Casino is licensed in Costa Rica, it's unfortunate that there is basically no player protection provided by the licensing authority in Costa Rica. There isn't any option to file an official complaint with the licensing authority. I can only recommend you choose casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru