The player from Germany has winnings at 22bet. Upon attempting a withdrawal, the casino's security service requested a medical certificate to confirm they weren't addicted to gambling. The player finds this request impossible and non-compliant, and seeks assistance. We rejected the complaint because the player didn't respond to our messages and questions.
22bet Casino - Player’s withdrawal stalled due to unusual documentation request.
Amount: $2,900
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
Translation
Hello,
I am experiencing a massive problem with 22bet. I have deposited several times and have now won. I wanted to withdraw but then I received a message to contact their security service. I have done so. Subsequently, I was asked if I am addicted to gambling and I should provide a medical certificate. This is impossible and I will not comply. This is an absolute outrage, I want to withdraw my winnings.
Please assist me as I have already read numerous negative reports.
Automatic translation:
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8 months ago
Dear rongolo16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with 22bet Casino? Could you please advise if you have self-excluded yourself from any other casino in the past? Was your account previously verified?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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8 months ago
Dear rongolo16,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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