22bet Casino - Player’s withdrawal is delayed.

Hello, good morning. Could someone please help me with this trashy casino? I've already played a bunch and lost over R$20,000 in this casino. Besides, it's a thief. The only R$80 that I requested to withdraw, it's been over a day and so far they haven't given me my money. It's been approved but hasn't hit my account. Can someone please assist me with this garbage casino? It's a thievery.

Hello Deivili1109,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I've already made several withdrawals in the past, but in the last few months I've spent a lot of points. According to how much I play, I don't have a no deposit bonus, which means this casino and service are really bad, I've also never had Cash back

Hello Deivili1109,

Do I understand it correctly that the only issue is not receiving bonuses?

Account withdrawals are approved and do not enter my account, I made a deposit from the wrong account, being from a third party, 10.00 casino refused and I should not In my account, I would like my amount again, I don't have a no deposit bonus even if it is from VIP, and more games a lot of deposits a lot of games more than 300.00 on the day when I review the points he gives a point this is very wrong, I'm making a post against the casino to publicize it on social networks, and share it if they don't solve it

Hello Deivili1109,

Why did you deposit from a 3rd party? Is your account still active? Can you please send a screenshot of the pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru?

I deposited from the wrong account 10.00 and it didn't come back to the account, not even at the casino

Hello Deivili1109,

As it is strictly forbidden to deposit with a 3rd party and the casino may block your account without any notice, I would recommend to not deposit there anymore. Also you, as not the owner of the method you used, you can't request a refund and the owner of the payment has to contact the casino in order to receive it.

Is there anything else we could assist you with? If not, we will be forced to reject the complaint due a breach of casino terms.

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.