22bet Casino - Player’s struggling to withdraw their winnings.

Hello

Have made a deposit with 22bet of 500SEK via Visa, now that I have won money and want to withdraw it, there is no Visa to choose from. The support for the chat says that there are problems with the technology. And that I should make a minimum deposit on another method since x1. 1 place a bet then I can take out.

But it is denied every time and that I have talked on the phone with them but get no answer, their support on email gives me the same auto answer every time, then another support line says that they do not find my case even though I have evidence of plenty with conversations.

Almost starting to give up, want my money out.

Attach lots of screenshots of evidence.

Dear Kristian11,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thanks for the quick reply.

I have sent in a picture of my driving license and my eos account, they have not requested anything else. The worst thing is that you get copied answers back from Security@22bet.com.

Gets like no response.

I have even put in a little more via eos now afterwards than I did with the show since I won. Still can not get the money.

Thank you very much, Kristian11, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello

You can close the case, there has been enough trouble with 22bet on the phone, mail and everywhere, no one is going anywhere & unfortunately I have now read a lot about them afterwards.

Have played all the money and will never play with them again, and people should know that the world's worst casino that just blows people away, and everyone in customer service says different things.

In the end, they only want the money, but when it comes to paying no, then it's a hassle.

As I said, beware of 22bet but thanks for the help anyway

You are the best

Unfortunately, we’re forced to reject this case as per the player's request and the fact that the player decided to play down his balance and quit playing this particular casino for good.