The player from Germany is complaining about the lengthy verification process but after verification he received his winnings.
22bet Casino - Player’s struggling to withdraw their winnings due to ongoing verification.
Amount: €800
22bet Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hi I am writing here because I have a problem with 22bet to withdraw funds from the sports account. I promise that I have sent all the necessary documents both in pdf jpg format all the bank statements but still after about 1 month I cannot withdraw my funds. To deposit I was able to deposit about 1500 € without problems now that I ask to withdraw I am really disgusted with this site. Can you help me please? Thank you very much
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4 years ago
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Have you been advised what caused delay? Have you accumulated your winnings with or without active bonus?
Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Hi first of all if you read my message above the problem is not for the casino! I wrote casino because there was no way to write! It concerns the withdrawal method which has not been activated yet after 25 days after I sent all the data needed to activate it! other people on the web have complained that they have had the same problem as me! stalling after 25 days is a shame and little seriousness! now it is in the works since yesterday I want to see how long it still takes to activate the withdrawal method! 👍
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4 years ago
I’m really sorry, Alessandro, but I still don’t understand the whole issue. Was you account verified but you are experiencing difficulties selecting your preferred payment method to withdraw your winnings?
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4 years ago
Translation
Let me explain! For about 25 days I have been writing via email with the security@22bet.com service to confirm my user profile and then be able to withdraw my funds that are blocked! I have sent all the necessary documents that they asked me , bank report in PDF personal documents all the necessary that they asked me, but 25 days have not yet activated the withdrawal method and my funds are blocked in the sports account! it is unacceptable! truly amazing how they are treating me after having paid € 1500!
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4 years ago
Thank you very much, Alessandro, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Alessandro,
I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is the problem with player’s verification and why isn't he able to withdraw his winnings?
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4 years ago
Hey!
Last cashouts for Alessandro866 were approved, he should receive the money shortly.
Sorry about the delay.
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4 years ago
Dear Alessandro,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hi yes I received the withdrawals made with visa card but with bank transfer it was not possible. Anyway I changed my mind 22bet.com pays the bets! Thank you very much for the resolution!
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4 years ago
Dear Alessandro,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam
