22bet Casino - Player’s struggling to withdraw his winnings.

first at all, i always make a deposit from mastercard, deposit payment sistem from 22bet, when I want to make a withdrawal they refuse it for various reasons.. they say I have to make a withdrawal through the same payment system as when I deposited, but the bank card payment system is not in the withdrawal system.. so what should I do? this is not my fault, if there is such a regulation, the bank card payment system in the deposit form is deleted.

then I was advised by cs 22bet to make a minimum deposit again using a system that had a deposit and withdrawal, and placed a bet several times and then withdrew. I followed the instructions, I made a deposit via help2pay, placed a bet, and withdrew like they said .. but it turned out that my withdrawal was rejected too. then they also told me to send proof of identity and also my bank card, I sent it to them. the result is still not able to make a withdrawal.

Dear Marianto,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

thank you in advance for your attention.. but I have decided not to play again at 22bet as well as all my friends that I have recommended, also no longer play at 22bet.. and I have played all the remaining balances too.. thanks again for you

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.