22bet Casino - Player’s struggling to withdraw his winnings.

I was scammed by 22bet I put € 250 won € 4000 I withdrew 1000 and until all was well the other 3 thousand blocked my account for document verification and they do not let me withdraw they continue to send messages in English all copied of documents and movements I have sent the statement of the card everything and they always want more until the player goes crazy and leave the withdrawal alone what do you say to report? THE CASINO AND 22BET YOU DON'T HAVE IT AMONG THE CASINOS TO CHOOSE TO ME, IT SEEMS TO HELP ME TO UNLOCK THE ACCOUNT AND PLEASE WITHDRAWALS

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Do I understand correctly that you have received first payment of €1,000? Have you been advised why you can’t withdraw the rest of your winnings? Were those winnings accumulated with or without active bonus?

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear pietromauro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.