The player from Italy is experiencing difficulties withdrawing his winnings due to unfinished KYC verification. We closed this complaint because the player submitted 2 identical complaints and we kept only the second one opened.
22bet Casino - Player’s struggling to receive his winnings.
Amount: €1,500
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi, I'm amerigo l ******, I tried to change and I chose 22 bet, thinking it was a nice betting site, I deposited and I also withdrew 200 euros with my mastercard, but now after some deposits made me I find myself with about 1500 on my account and I would like to withdraw it, but I could not, withdrawal denied. so they advised me to open an alternative account (ecopayz), but it still does not let me withdraw, despite having sent all the necessary documents for verification accounts with screenshots relating to the deposit operations of the ecopayz account, can you help me?
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Dear Amerigo,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Do I understand it correctly, that you are now waiting for the casino to approve your documents?
If yes, please understand that the KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Have you tried to communicate these issues with the casino? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply.
Best regards,
Kristina
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4 years ago
Dear Amerigo,
Since you've filed 2 complaints about the same problem, I am closing this one and we will keep only the second one opened:
https://casino.guru/22bet-casino-player-s-struggling-to-withdraw-his-winnings--4
In case you still aren't able to reply, please contact Petronela to her email address petronela.k@casino.guru.
Thank you for understanding.
