22bet Casino - Player's deposit has been delayed and unresolved.

Deposit failed/rejected by payment gateway, fund already deduct from bank/e wallet account. PM customer support, takes ages to reply, then when replied, again takes forever to check. First they said it's credited into gaming account already so I asked for the exact time and date (didn't get an answer for this) and provided them with screenshots of all 4 deposit transaction together with transaction history (22bet website) that clear shown only 3 was successful and 1 is missing. They said they will check and provides me with updates as soon as the check is done (6 Nov 2024) but in the end until today (13 Nov 2024) not replying with any updates whatsoever, deposit was on 28 Oct 2024 Maybe because I am low roller, currency (MYR) low in value, so they just don't give a F**k about it or the customer support just transfer the money into his own account for his own good. We can accept when we gamble and lose but I think no one can accept being SCAM like this, other casino would have solved this at least within 24 hours.

Dear Munky,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Based on the provided screenshots all 200MYR deposits seem to have been credited to your balance.

• Kindly provide your gaming history where your current balance and all your bets are recorded. You can usually request this in Excel format from casino support for a chosen period.
• Forward this information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have just email them, waiting for their reply. Look at the time of 4 receipts i provided, 08.31, 08.38, 09.20 and 09.37. Now in the screenshot, theres only 3 Successful, time is 08.41, 09.21 and 09.38 so 1 is missing.

Dear Munky,

Do you have similar confirmations from your bank app for the deposits made earlier? (see screenshot) Please provide them here or to my email at tomas@casino.guru

Have you received any response from the casino since your last post?