Home Complaints 22bet Casino - Player’s criticizing false advertisement of bonus.

Amount: $180

22bet Casino - Player’s criticizing false advertisement of bonus.

22bet Casino
2.5/10 Very Bad reputation
Submitted: 04 Dec 2020 | Unresolved : 23 Dec 2020
Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

177 days ago - 23 Dec 2020

The player from Malaysia has tried to redeem deposit bonus without being successful. Casino didn't respond.

Public

this support make me a fool

is this a joke? 22bet?

stop fooling people to take the money only

Public

Dear Celbertgo,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? Could you please forward your cashier history to petronela.k@casino.guru?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Public

Thank you, Celbertgo, for forwarding the relevant communication. Could you please advise how many deposits did you place that specific Friday? Ideally, please forward your cashier and bonus histories. Looking forward to hearing from you. 

Public

already sent on petronela.k@casino.guru

Public

Could you please confirm that you have placed one deposit only that day and you didn't receive any bonus?

Public

YES ONLY THAT ONE AND I DONT HAVE ANYTHING BONUSES RECEIVED

file

Public

Thank you very much, Celbertgo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello celbertgo,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is wrong with player's bonus?

Public

We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.