The player from Greece is not receiving the cashback bonuses or promo points he is entitled to according to the casino's offer. He states that despite meeting all requirements and making high bets, the casino is withholding his cashback bonuses and promo points. We later found out that the complaint was related to sports betting, so we rejected the complaint.
22bet Casino - Player's cashback bonuses and promo points are not received.
Amount: €1,000
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening! I've been at this particular casino for a month now! Every Tuesday there is a reload bonus according to which we get back 0.3% of the total amount of bets! I should have received a considerable amount of money as a cashback bonus and they never add the amount I am entitled to! Last time, I was entitled to get back 1000 euros, and they never added the amount! They do not reply to emails and there is a girl in the chat named Nikoleta who responds automatically like a robot and is no help at all!
Also, according to the company's offer, I should be receiving promo points to buy free bets and free spins! They have never added those either!!
I meet all the requirements and they do not give me the money I am entitled to!
These people are thieves and I demand that my cashback bonuses be added, as well as my promo points!
For instance, tomorrow I should again receive 1000 euros, which is the maximum cashback amount, because I played 4500 euros last week!
Automatic translation:
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1 year ago
Dear vasileior,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue.
Could you please send me the exact link to the bonus you are experiencing difficulties with? Alternatively, you may post the screenshot here.
Have you received any cashback from this particular bonus before?
Could you please confirm if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
https://22betgo.com/el/bonus/rules/rebate
https://22betgo.com/el/bonus/rules/shop
Here are both offers!
regarding identification I have sent them many messages and they tell me that my account is rig tidy and nothing else is needed
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1 year ago
Translation
I have never received a refund so I tell you they are thieves !
I play huge amounts and they don't like the refund! Whenever I send them to the chat they don't answer!
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1 year ago
Thank you very much for your reply.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
