The player from Greece is facing a deposit issue at the casino where his 300 euros didn’t reflect in his account. The player later informed us that the issue was solved, so we closed the complaint accordingly.
22bet Casino - Player is experiencing difficulties with his deposit.
Amount: €300
22bet Casino
Safety Index:Above averageSafety Index
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7.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good morning, I made a deposit of 300 euros via visa card on 24/09/23. A charge was made, but the money did not credit to my account. It stated the transaction was rejected in the messages. Today, I told them about my problem and they instantly deleted the message from my account, it is no longer visible. I don't know why. I managed to take a screenshot of it. They asked me to send the transaction from my bank which also included the timestamp in a screenshot. However, in my transactions, it does not state the time, only the date and transaction number which I have sent them. I request your assistance. This is with regard to the casino.
Automatic translation:
Public
Public
1 year ago
Dear marinakiskostas9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
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1 year ago
Dear marinakiskostas9,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
