20bets Casino - Player's visa verification and withdrawal are delayed.

Hi,

I want to withdraw 7000 euro from my account at 20 bets casino. They ask for visa verification and I have sent photos (back and front) of my visa on several occasions. To support email and kyc email. They keep saying that they have not received anything and I need to send verification. This goes on and on. When I approach them on live chat they sometimes ignore me and stop answering. Most of the time they say that I should send an email to kyc@20bets.com. Or they will be back shortly. Then nothing happens. I succed in getting one answer from kyc@20bets.com yesterday. A person named CODY wrote me:

Dear Thomas,

I hope this email finds you well.

For security reasons, please provide photos of the front and back sides of the following card: 457115XXXXXXXX22.

You can hide the middle digits but please make visible: the first 6 and the last 4 digits; your full name and the expiration date.

If any of this information is unavailable, kindly provide a bank statement containing at least the last 4 digits of the card and your name.

Have a great day!

Best Regards,

Cody

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I answered and sent the photos of the visa verification once more.

But no reply. I am aware that it has not been going on for many days, but it is a complete dead end. They either ignore me og cut me off.

I would appreciate some guidance and some "muscles" to help me out.

I have taken screenshots on several chats.

Thanks in advance and kindly regards from

Thomas

Hello Boiski123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thanks for helping with this

Proof of identity + proof of address has been approved around the 1st of may.

The Visa verification has only been going on since around the 4th of may. They frustration is based on the same emails wanting me to send visa verification and chats were I am being cut off or told the same thing over and over again.

The documents that needs to be verified is photos of my visa - front & back.

Best, T

Hello Boiski123,

As the verification may take up to 14 days, I would recommend to wait at least until the end of this week. If the issue would still persist, please let us know.