The player from Sweden has experienced technical problems while wagering the bonus. We rejected the complaint because the player didn't respond to our messages and questions.
20bets Casino - Player has experienced technical glitches while playing.
Amount: €345
20bets Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Did a bonus shunt with my bonus balance which I also did 2 times before at this casino.
when the hunt is over I will start playing the bonuses and on the first slots the money comes in, so write to support but then notice that the money comes in after a while and continue to borrow my bonuses. Where most winnings from pragmatic do not enter my account. Then write to their support and ask what's going on? And he asks some common questions, so while I wait, I decide to check how much I have wagered so far, I see that the bonus is canceled. Then writes to support and asks what happens. And he then says that my balance was down to 0 so the bonus was automatically canceled.
then wrote that my balance was down to 0.02 not 0, when he replied that 0.02 counts as 0. Then received Mail from their support this morning where it says:
Greetings
Be informed that since you've violated rules of our site and made winnings with your bonus after its cancellation, winnings made with it were confiscated.
but my opinion was not that the bonus would be canceled at 0.02 as it worked before!
and then they have blocked my account so I can not log in.
Automatic translation:
Public
Public
2 years ago
Dear Rasmus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
