20Bet Casino - The player struggles to verify.

(im sorry but just copy paste whats i writed before. also im not living in austria we just comed and visit our friends with my wife so thats why is writing im here. also i have way more paper what i uploaded)

Dear, Good morning!

I want to tell sorry already for my english. U know we learning every day and improving so today i try to use my best! Sorry for it.

U are my last hope guys! I'm already fighting with 20 bet 1,5 month. But let's start from the begin.

I think at July when first time deposited to the site and played a little bit but i want to try if they can scam me or not so i do a withdraw. At this days they dont accept mastercard to withdraw so i used Sticpay (never heard about this before). Its worked very well tooked like 3 min and i get my money also i did my verfication and everything. So i thinked if they don't scammed me is a good site so i deposited again and again.Then i saw they have option to pay out for mastercard so i just go and i want to get my money and i started a withdraw. I get rejected, please verify your self so i start uploading again my documents i mean all of them they asked for my bank card front and back side my id my address card etc. etc and its fine till we get to proof of address and my name. Yes i made a mistake i know for my autofiller filled it out and my name is Norbert but filler is writed Norbi. I writed to the support, yes we let a nofication for the withdraw department and u dont have problem from it and then proof of address is comed. All of the Utility bills is come for my Wife name so i really have nothing. I uploaded document from my goverment iss rejected Bank statemant is rejected also i deposited only for this for they can see they bank name my bank name my name address and everything. But its also rejected. Phone bill rejected. So i dont have more option what can i upload but i get rejected with everything. I really hope guys u can help on me.

If u need some photos please let me know where i can send it and i will do!

Thanks for u read it!

Have a great day

Norbi

Hello luppoqwe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they ever specify the reason of rejecting the documents?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Could you please advise since when exactly is the verification process ongoing?

its very hard to say but it think from June-July. U know i registered i did my verfication and i get withdraw at the first time so i think its fine and then coming this.

Which documents have been already approved and which ones not?

My id card and address card is approved only Proof of addres is rejected every time.

When was the last time you spoke to the casino and what was it about?

I asking why they rejecting my documents what can i upload i think. Most of the time when i spoked with a support is only about this. I think we only spiking with a bot in the support channels.

Did they ever specify the reason of rejecting the documents?

Yes, but i feel i speaking with a bot. Only the same massage is coming back. "Please upload the following document:...."

Thank you!

Have a great day

Norbi

Thank you luppoqwe for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello luppoqwe,

I've just reviewed your case and fully understand your concerns. I will contact the casino to help you with your complaint.

I'd like to invite a representative from 20Bet Casino to join the conversation and participate in the resolution of the complaint. Could you please provide some information regarding the player's denied documents?

Kind regards,

Tomas

Hello,

We have reviewed the uploaded documents and we can confirm that the account of the player is verified.

However, we are unable to withdraw funds to Revolut bank, we kindly ask the player in question to set the withdrawal to a different bank.

We are sorry for the inconvenience caused.

Hello,

just a moment i get to home and i can show you all of the declined documents.

Im sorry,

Intresting What is Till now rejected today is get accepted! Thank you! I can withdraw to ewallet also so its not a big deal!! Intresting really! 😀 today at 12:43-12:46 all of my rejected documents is get accepted.

Casino guru i don’t know how can i say thank you for your work!!! Really!!! From my deepest i want to say THANK YOU!!!!

Dear luppoqwe,

Thank you for your kind words. Could you please confirm once you have received the payment?

Best regards,

Tomas

Ofc!! Thats What i want to write also van u please dont close the Post Till i get it?

Sure, luppoqwe, we are waiting for your update.

Best regards,

Tomas

Thank you one more time for your work!!!

I really dont know how english can say it, but my biggest THANK YOU what i can give.

Today i get the money.

Have a great day!!!!

Dear luppoqwe,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas