20Bet Casino - Player struggles to withdraw winnings.

I built up winnings to $3000. This was through staking real money on sports betting and casino.

I originally deposited $120 using my BNZ debit card. This worked no problem.

I have requested withdrawal of my winnings and received a message stating my bank had declined the transaction and the funds were not withdrawn and credited back to my account balance.

having used most sports betting and online casinos I have never heard of banks refusing incoming monies,

I stated this and then got told to choose bank transfer option.

here they request an IBAN.

New Zealand banking do not use IBAN. I was told to just use a clearing code and this would be accepted. I submitted details using clearance codes and bic codes and nothing worked. I kept being told to check details and try again. Now I’m getting messages to input the correct IBAN.

I dont have one.

please can you help me get my money.

mum finding the whole situation very stressful. This is a significant amount t of money and would be very useful to have.

now I’m thinking I’m being scammed and it’s an awful feeling.

Thank you.

Ben

Dear Kyben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before?  Is there any alternative withdrawal method that you could use instead?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello.

thank you for your response.

I have not made any successful withdrawals.

I have made a series of successful deposits using my BNZ debit card.

many other online casinos/sports betting simply refund your withdrawal back into the same card. Yet this company (20bet) claim the bank is declining the transaction, even though the same bank authorised deposit??

having tried several times using the debit card, I’ve spoken to 20Bet help desk.

here they told me to try a bank transfer. This is of course the same account connected to the debit card.

They have asked for IBAN which of course NZ don’t use. They then tell me a simple clearing code is all that’s needed. I have input bank details several times and the withdrawal is always cancelled due to "incorrect details"

I’ve been trying both methods associated with my BNZ bank account for nearly 2 weeks now. Always the same error. Always different excuses.

I contact their help dept and they just tell me the same two things,

1. bank has refused withdrawal.
2. please check your bank account details.

I have sent many screen shots of what I am inputting. They just don’t seem interested in helping.

surely they have the ability to just send money themselves without me doing it.

I have also read many hundreds of reviews on line all with very similar stories and an underlying belief that this company is a scam.

to clarify, I simply have my BNZ account.

debit card and bank transfer.

I do not have any other methods. I don’t have skrill or other e wallets and I don’t use any crypto.

simply my bank account.

again from which they happily took my money when I was deposing.

thanks

Ben

every day is the same reply.

yet I’ve had many emails back and forth about how to input details.

Thank you very much for your reply, Kyben. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi.

I'm happy to report I have had my winnings.

thanks

Dear Kyben,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru