20Bet Casino - Player’s withdrawal is delayed.

Look, I made a deposit worth 100 reais in this 20Bet casino

I used the Pix payment method and quickly my balance at the casino in seconds was already listed as positive with the amount I deposited.

I played a game by Pragmático Play which is the Super 7s TM game, I played for about 30 to 40 minutes and I realized that this game itself was being manipulated a lot by the computer or somehow it was completely modified, taking away all the consistency of the game itself, and which by the way was excellent.

It turns out that many functions of the game do not work correctly, such as the buttons that spin super fast and also the button to start the round, because we cannot stop the rounds when we press the button, and many times in an attempt to stop the shooting in advance the game jumps strangely and also crashes.

But in short, because I didn't like the way slots and slot machines work, I decided to stop playing at this 20Bet casino and made a withdrawal request for the money I still have left in the casino, which is the equivalent of 60 reais. I also used the same method to request the withdrawal, which was by pix.

But my request has been pending for more than 4 hours from the moment I requested the withdrawal, and that is unfair, I have to wait for their goodwill to pay my money, and when we make deposits, the amounts appear in the same second on the casino account.

And when we get in touch via chat to try to solve the issue of the withdrawal delay, it always seems that we are talking to a robot, because everything we say almost always receives the same answers.

And they say we should wait, because withdrawal requests must follow each one's order 😡😡

Dear EduFatal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear EduFatal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.