20Bet Casino - Player’s withdrawal has been cancelled.

I sent all the

my documents were validated, including the bank account.

I made a deposit 250 euros I sent proof . I made another 500 euros from my account, I lost it for payment services. I told my father that I had lost 750 euros and he asked me if I had MBway, I said yes so he charged my account with 500 euros. I won almost 3000 thousand spent 500 and left 2500 euros to withdraw. OK

They asked me for proof of the last payment. Ok I explained that it was my father who had loaded the account, I sent a selfie with him taking his citizen card, proof of payment, his statement in English saying that the account was his but that he gave me the money and nothing. Proof of address taken from the finance website as well, to prove that we live in the same house, and his citizen card on the front and back. Of course you can see that he is my Father by all elements.

already canceled the order a dozen times .

unfortunately I think this CASINO is fraud and does not pay.

what are you going to do to me, an internet crime complaint against the same because I took a print of everything and they always answer the same if I belong to the account I already said no and sent all the evidence like the money is legal.

never seen this in CASINO no ever the first time.

I attach the evidence here.

with a complaint to the police they take it for sure because it is still a robbery.

I can't attach files.

but I sent them all

Dear Ari_barreira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„DEPOSITS AND WITHDRAWALS:

...

8. 20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

As I explained, here is all the evidence that will be clarified at a police station if you don't pay, translated and sent to the regulator, yesterday after sending the evidence they never canceled the amount and I received a message from support saying what's there that will soon be processed so I hope

more evidence that this is difficult. Money is lawful and legal.

So after sending the supporting documents that are there, I received a message from the support saying that the withdrawal was going to be processed soon.

and in fact they no longer canceled the order,

in everything in the Law there are attitudes of good faith.

I think it's right that the CASINO is committed to knowing where the funds come from, but after being substantiated and proven in this way.

it was impossible for them to maintain the same position.

Yesterday I placed the order at 2.30 pm after being asked to make a new withdrawal. replied to me at 11.08 pm like this:

so I'm confident they understand and will pay. Which would change my position.

I will wait. Until the end of the day to see if it's processed as promised.

I further inform you that all terms and conditions must have a legal framework, supported by law.

these terms may fall under protection from money laundering, theft of money from third parties, etc.

as long as it's justified and well-founded, it doesn't make any sense.

no terms and conditions can override the law. ( legislation ) .

as long as the player can prove the origin of the funds, these terms and conditions are null and void under the law.

clearer it cannot be. If you need to take the test in person at a police station and send it in, no problem, that's what would be done, because this situation becomes a crime for failure to pay from the moment the test was made.

Of all the deposits I made 1250

returned they say they haven't given anything yet. 500 euros. In other words, they have 750 deposit and 1250 profit.

I played exclusively at roulette, in addition to harming the game provider, they make a big internet fraud.

I will file a complaint. Tomorrow I will be with my father in the judicial police.

this is a crime.

the evidence was all presented and it is a sly way of taking people's money improperly. This is already done on purpose by clearly evading the law.

What frightens me and the

Guru for whom I have enormous respect and consideration, to sympathize with these individuals and still give them reputable coverage. The proofs are not by word of mouth they are all there and it is only by bad faith that this is done. Whoever is in good faith does not take advantage of people in this way.

Now they deactivated the account, I asked for the amount of 500 euros for my Father's original account and they canceled and deactivated the account.

I'm already working I have prints of everything.

corrected the balance, which they said by email confiscated.

these gentlemen are fraudulent and just have to take it with a felony complaint.

As I promised , and tomorrow I also have an appointment with my father in the Coimbra office at the judicial police , fighting internet fraud .

but today I have already done it on the government website that is seen internationally by judicial bodies.

to investigate fraud.

As I mentioned earlier, Ari_barreira, if you can't prove that you are a legitimate owner of the payment method, we can't help you. Casino requested all the documents to check if you are in any way mentioned or listed on the contract of the payment method. Unfortunately, you are not and your father is the only owner, is that correct?

Please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

My only recommendation would be for your father to request a refund. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Glad you admit that I sent all the documents proving the legality of the amount deposited, as I said earlier, it's not because it's in the terms and conditions that it's legal to do so.

now I have a company and I enter the term and condition that whoever enters it has to pay 1000 euros.

the person in good faith doesn't even read and that would be cool!?

Of course not , there are rules , as I have already said , for prevention there is money laundering where these rules apply from the moment the money is justified by the owner who sent a statement , selfie with a citizen card , proof of payment .

it has no justification.

the only one who has is wanting to keep the money out of bad faith and not wanting to pay.

this is the only truth.

My father's data has already been sent more than 24 hours ago, they don't even pay for it.

but that's not all they'll pay.

because a crime has already been filed because this for me and for people who study law is a fraud.

misappropriation of other people's values.

I also informed them authoritatively and they told me that if I am part of the account, no problem, I am also considered the account holder.

How can you say it's a third party account just because I'm not part of the account. in the payment receipt only the first holder appears but in the iban voucher the client is my father and I am the second holder.

how is it possible for you to tell me that the account is from a third party.

just because I didn't identify with this one, why does it go out with my father's name?

This account is associated with the My Dad number MBway.

But that doesn't mean anything. Today I went to the police with my father and they said that I was considered the holder.

but not

Iban voucher I leave as the second holder.

in the proof no

This account is associated with the My Dad number MBway.

But that doesn't mean anything. Today I went to the police with my father and they said that I was considered the holder.

Dear. gentlemen

because they don't pay me the amount I'm entitled to.

do you think correct?

just because the account is linked to my father's cell phone number and he is the first holder and only his name appears on the receipt.

The bank has other holders but this only appears in the account data, the receipt always goes out to the first holder.

OK

I sent today to the CASINO proof of the account in pdf direct from the bank, where I appear as other holders

proof of payment is impossible to leave in my name even if I asked for it because it was through MBWay and my father's number and that is associated.

and he is the first holder.

I'll take a print and here.

Now tell me if you think this situation is fair.

they paid 500 euros, which came from 495 euros from an account that is also mine, even so, the other holder made a statement accepting and informing me that the bank informed me that it was not necessary that the rights are equal

I have this account with my father since I was 12 years old.

now order a document of when the account was opened.

this document does not exist in the possibility of the bank.

I already said that I can send bank statement that contains the 2 holders up to 12 months back.

but you have to tell me which one you want. Because I send this one, they ask for something else.

CASINO asked me for a document when the account was opened, this document does not exist

at the bank I can prove that the account has existed since last year.

combined with proof of Iban with the 2 holders. I sent the 2 documents in PDF to the CASINO. Which the extract has the value in balance which I expect and that they respect the confidentiality of the document.

here you can delete it because it's a photo that I sent to CASINO, it's not possible because it's in original PDF.

Thank you very much, Ari_barreira, for all your replies. Do I understand correctly that the account number ****6205 is a joint account where both of you, you and your father, are legitimate and equal owners?

yes correct,

exactly .

thanks for understanding this.

I await payment due.

I've already sent everything and anything else I can prove.

they just need to be fair and if they want to be able to open the account they unduly deactivated.

Thank you very much, Ari_barreira, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks .

Leandro B*******

I have already sent a statement to the CASINO that they asked for the date of opening the account and how I belonged to the account.

they reopened my account and said they were going to pay the funds, they continue to say that it is to third parties but they pay the funds.

ok i will wait if i receive i will come here to give the matter as resolved and i will play at CASINO again.

I think it's good that they have a tight policy on accounts.

should not and after proven persist in error.

Hello, Ari_barreira,

I am sorry to hear about your situation and thank you for the update. I will contact the casino and try my best to resolve the issue as soon as possible. If there is any progress, please, let me know about it. Now I would like to invite 20Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 20Bet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? If there is a chance it is still possible under specific circumstances - what steps should the player take in order to successfully verify his account and withdraw the disputed funds? Will all disputed funds be paid out?

Thank you in advance for providing the information.

Thanks ,

Mr. Branislav.

Ari_barreira

Good morning Branislav,

I didn't receive anything, I even tried to make a withdrawal and it gave an error signal that they also didn't return the account.

I contact Support, nobody knows anything.

yesterday I received an email assigning a VIP Manager

which also does not answer me.

I leave here the email I received from the CASINO after sending all the proofs they requested.

Hello, Ari_barreira,

Thank you for the update. But, it is not clear from the email if the casino will pay you the whole balance or just return you only the initial deposit. Also, it would be good to know an estimated time frame for processing the refund. Therefore, let's wait for the casino's response and details here.

Hello Branislav

I sent you an email to let you know what's going on.

they speak of the funds in the account, but that it will be paid to the account of others.

that's what i understand.

ok, it wouldn't even make sense to be any other way.

Hug

thanks

I inform you that the casino has not paid me anything yet, said that it would refund the amount to a third party account. But not even the money spent paid! Just paid 500

euros Already on the 27th of September.

Now they came to say they were going to pay but no

paid nothing.

of course this CASINO is NOT SERIOUS.

and doesn't deserve any positive points from me:

They made me go to the bank to prove ownership of the account I did and they continue to keep the funds.

in my land this has a name ''Theft''

ira To the regulator a complaint.

GCB .

it's already late.

Never can the CASINO come here to justify itself than there is no justification.

so I understand that waiting here for the CASINO is a waste of time.

I've been shown that they're not serious:

deserve the worst grade there is

TERRIBLE REPUTATION!

Update the CASINO that it would pay until Friday!

once again lied neither deposits nor funds nor paid anything!

it has no credibility , none .

I can prove as I have an email saying they would pay until Friday!

A robbery , I deposited 1250 euros .

the last 500 euros I deposited I won 2500 euros.

they asked for proof, ok:

proof comes out with the name of my father who is one of the account holders.

They confiscated the winnings saying that I had to prove that I was the account holder, ok.

That's what I did I went to the bank to get a signed statement stamped by the bank.

what they did they opened the account but did not pay they continue to say that the account belongs to third parties, as if swallowing a replay cassette.

is willed and definitive and irreversible,

I don't collude with crooks.

I don't get any poorer for stealing 750 euros from me, because at the very least they should pay the deposits.

I don't speak anymore.

whoever is stupid like me puts money into this CASINO.

my grade for him is

-10 .

Thank you CASINO Guru and your team.

greetings

Ari_Barreira

Thank you for closing this Complaint with the utmost urgency.

It doesn't matter anymore.

Regarding this claim,

I already said that I don't want anything from these gentlemen.

I know of my honesty and that you have everything you need.

to make the payment.

the procedure below is simple and will be done. With the elements that I sent, it is extremely easy to see that the proof is from the same time of payment.

Nobody here is stupid.

in fact I sent via e-mail, extract with a lot of money paid to casinos.

many thousands of euros in September alone.

fortunately these casinos do not appear , which should not even exist .

The complaint will follow on the website

Gaming Control Board.

but here I ask once again that they close they already answered me clearly saying that they don't pay ok.

20Bet Scam !

whoever puts money here puts 10 euros to receive 10

if you deposit 1250 like me to win some !

as was the case , they keep the money they say confiscated , they tell third parties .

when I am the account holder.

and they know it well.

only they ask for documents that the bank does not support and says that the document proves that nothing else is needed.

The CASINO in question received an email 3 days ago to exclude me from the CASINO.

the same request was not accepted having access to the account.

not respecting the elementary laws of the game.

committing Responsible Gaming crime, violating its terms and conditions.

but when it's up to them they can do everything, when it's to be with the

Players' money is argued everything and more.

To unmask these gentlemen 'cause they know the payment's been made

on account of which I sent proof of being a legitimate holder, I asked the payment provider

I pay you to send me proof because I sent a print from the 20Bet website, with deposit

and proof that I have the payment.

I wait

answer

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi,

As said above, the player has deposited his account using a third party payment account.

Also, after we received his confirmation that it is made from the account, which is not a joint account, the security Deparmtenmade a decision to confiscate the winnings.

The deposit, which was made from a third party account was refunded to the initial account, and the player was permanently closed.

If you require any evidence, we are ready to provide it.

Thank you.

I was waiting for the answer to put here the answer from the company I pay to prove that the account that went to and the one that was proven to be shared with my

the date of operation of the voucher is

in small letters at the bottom.

that is, it was from this account that the payment came.

I invite CASINO to prove otherwise. Or should they go to the worst possible qualification.

because they know and want to keep the player's money.

I sent proofs to CASINO yesterday of their payment provider's response,

They did not answer .

the problem is that they only cling to the fact that on their website there is payment by MBWAY, but it was not as proof above! this payment has been processed by their I-pay provider who confirmed it. They know this through the reference that is on the proof of payment, they also know that it was from the account that I made proof of ownership.

just for lack of seriousness they don't pay.

this CASINO for me, and one of the worst I've ever seen. It even lacks character.

Dear Ari_barreira,

Could you please confirm the facts below?

• Total deposited amount (3 deposits) = €1250
• The first 2 deposits (lost and irrelevant) = €750
• The third deposit = €500 -> deposited by your father's MBWay wallet on 24th of September, 2022
• Winnings collected from the last deposit = €3000
• Funds lost by playing in the casino = €500
• Successful refund of the last deposit to your father's MBWay wallet = €500
• Confiscated winnings = €2000
• There is currently no pending withdrawal or any remaining balance on your casino account, and the account has been closed
• You requested a self-exclusion from the casino
• Documents provided to the casino -> confirmation that MBWay wallet belongs to your father; confirmation that some Millennium bank account is a joint account and you are one of the account holders; bad quality photos of your father and his ID; approval from your father printed on a printer (unverifiable document); confirmation of unrelated payment of €500 - a payment made by your father on 26th of September, 2022

If there is anything that I overlooked, please, let me know about it.

does not check,

The account that came out the value of said MBway was not by mb way, do you not understand? If it were MBway I would have access to the account data, MBway only does national services!

then launch the movement to the provider I pay , as I sent there proof after contacting the provider .

the MBWay authorization service is on my father's number, the payment is not on the 26th nor can it be if the earnings are on the 24th.

I asked for self-exclusion

CASINO but it does not give the CASINO the right to keep the winnings.

I will fetch a declaration to the millennium

as this move was made from the account he will share with my father, it's so ridiculous what the CASINO is doing it's a shame!

they know very well that the proof is this .

I seem to be speaking Chinese this time

all.

the proof is enough to leave my father's account because the account can only have an authorization number. OK

did you understand?

But the account is ours as the CASINO asked to get a statement with the opening date and account number.

but we are

kidding , now , what does self exclusion with payment have to do .

you owe me money i say no

I buy you nothing else and you don't

pay for it?

holy patience!

I am really sorry, but I am afraid that there is also a language barrier and discrepancies in translations.

My previous post was just a summary. Everything important has already been explained here or by email.

Although the Millennium account could be a joint account, there are likely your father's personal details shown in the casino's bank statements. And, as I mentioned in the email, most of the provided documents are of bad quality - unclear, unreadable, and blurred after zooming them in, some of them look edited/cropped, especially the photos of your father and his ID and unverifiable/unofficial approval on the paper. It is likely a reason why it is not possible to read the highlighted sentences (except for a date) at the bottom of the documents from Millennium. Casinos usually do not accept such documents for verification purposes at all.

While we will wait for the casino's response, please, provide me with documents of better quality via email.

Dear 20Bet Casino Team,

Could you please look at my last email and provide me with asked information?

Hello Branislav,

Your email was answered. Thank you.

Hi Branislav,

I already sent everything by email.

for casino too they just don't see it because they don't want to.

It's more than proven.

that the account is not just mine but it's not just my father's ok.

the receipt came out in your name because your number is associated with the account.

out of malice they don't want to pay.

because they know the account is the same.

I honestly don't understand, any bona fide casino would have resolved the situation by now. Telling Leandro to avoid shared accounts, you made 2 payments just in his name, and that should be, after I go to the bank, after so much work, shouldn't this rule be for money laundering?

because i'm pretty sure this rule is used to clear player money its so ridiculous what's going on here they drive a person crazy seriously because this is nothing but theft they want to make money doing it honestly , if Casino Guru agrees to these procedures, it starts to lose value.

and with the indispensable value it provides to the security of those who play, it is good that these casinos are heavily penalized

Dear Ari_barreira,

After gathering all the necessary information we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - you used a payment method that does not belong to you. You are not entitled to the confiscated winnings obtained by playing in this way. The casino acted correctly and within its Terms and Conditions. Although it was clear from the beginning, I tried to contact the casino and ask them for an exception.

Unfortunately, the situation was already explained above and via email, several times. Each player is obliged to read the Terms and Conditions upon registration before accepting them. Casinos standardly do not allow 3rd party payments. Moreover, the provided documents do not meet the standard criteria for verification. It is probably possible to verify the Millennium bank account and your ownership, the MBWay method was used, and this belongs to your father. Therefore, it is not possible to verify the MBWay account or verify your claims based on the provided data.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, 20Bet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru