20Bet Casino - Player's not able to access the website.

Yesterday I entered an amount greater than what I want to withdraw, and now I cannot access the website.

Why yesterday I could enter and today I can't? Every time I try to enter the page I get an error, as if the page was blocked.

How can I access the page to withdraw my earnings?

Dear Piscola,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have tried to access the website and it seems to be working for me. Could you please post here a screenshot of the error message you see?

Do I understand correctly that you currently have a pending withdrawal?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Yes, I have a pending withdrawal, and since I can't access it, I can't withdraw it

I can't take screenshots, it won't let me have my phone, because it says it contains data

Thank you for your reply, Piscola. I am sorry, but I am not sure I understand your last message. Could you please elaborate? You should be able to create a screenshot with your phone anytime. I would like to know what you see when you try to access the casino's website because I don't have the same problem.

Hello, I see this page which I cannot capture, it does not leave my phone because it says it contains data and I also get another page from the government in which it says that the page I am trying to access does not have a license.

Ok, I understand now. Have you made any successful withdrawals before? Could you please advise if you have passed the verification?

Dear Piscola,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.