The player from Germany has tried to suspend the account. Unfortunately, the enquiry was ignored. The player failed to provide sufficient evidence to support his claims, therefore the case was rejected.
The player from Germany has tried to suspend the account. Unfortunately, the enquiry was ignored. The player failed to provide sufficient evidence to support his claims, therefore the case was rejected.
The player from Germany has tried to suspend the account. Unfortunately, the enquiry was ignored. The player failed to provide sufficient evidence to support his claims, therefore the case was rejected.
Hello, I have had the problem with this casino for a very long time that, even after being asked to close the account several times, I kept falling for the traps of this casino, driven by my addiction, and once put in over €8000 without being able to endure it. As I said, when asked to block the account, I was always persuaded with a minimum 40x convertible bonus, since I also see myself as addicted, I liked it for a short time and then started depositing again! What can I do here I want the money back! And I want the ban because I've already invested a lot I always hope for luck but only lose more! Many thanks for your help
Hallo, ich habe mit diesem Casino schon sehr lange das Problem das ich auch nach mehrmaliger bitte das Konto zu schließen immer wieder von meiner Sucht getrieben auf die fallen dieses Casinos reingefallen bin und ohne einmal auszuhalten über 8000€ reingesteckt habe. Wie gesagt auf die Bitte das Konto zu sperren wurde ich immer mit minimalen 40x umsetzbarem Bonus überredet, da ich mich auch süchtig sehe schmeckte mir das für eine kurze Zeit und fing dann wieder an einzuzahlen! Was kann ich hier tun ich möchte das Geld wieder haben! Und möchte die Sperre da ich schon viel investiert habe hoffe ich immer auf Glück doch verlier nur mehr! Vielen Dank für ihre Hilfe
Dear findikfistik86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to temporarily block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
In the case of self-exclusion, if casino failed in this, player may ask for a refund.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Petronela
Dear findikfistik86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to temporarily block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
In the case of self-exclusion, if casino failed in this, player may ask for a refund.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Petronela
I have said several times about the online support that I am ruined no more money I just lose! Deposited over €8000 and never won anything back, I kept saying that! The support promised to send the messages to the personal vip chloe! I'm assuming that you get all chat histories! Also I have asked by mail about blocking account closure! But again and again you manipulate a bonus, which of course irritates a player because so much has already been lost! Please help and thank you
Ich habe mehrmals über den online Support geäußert das ich ruiniert bin kein Geld mehr habe ich nur verlieren! Habe über 8000€ eingezahlt und nie etwas zurück gewonnen, das habe ich immer wieder gesagt! Der Support versprach die Nachrichten an den persönlichen vip chloe zu senden! Ich geh davon aus das Sie alle chatverläufe bekommt! Auch habe ich per Mail über die Sperrung Konto Schließung gebeten! Aber immer wieder manipulieren Sie einen mit Bonus, die einen Spieler natürlich reizt, weil soviel schon verloren ist! Bitte um ihre Hilfe und vielen Dank
After the first request to close the account, I put in exactly €2946.41 again! And have paid out zero so far, or won that it would have been worthwhile to pay out. Once you didn't release the payout despite verifying it, so that it was always available as a credit on the account! What do you think happened at the end?!!! Of course everything is gone, the way they thread it you have zero chance it's dubious and unfair to treat players like that, I can't believe it!
Nach der ersten Bitte das Konto zu schließen habe ich genau 2946,41 € nochmal reingesteckt! Und bisher null auszahlen lassen, bzw gewonnen das es sich zum auszahlen gelohnt hätte. Einmal haben Sie auch trotz verfizieren die Auszahlung nicht freigegeben so das es immer wieder auf dem Konto als Guthaben verfügbar war! Was meinen Sie was am Ende passiert ist?!!! Natürlich alles weg, so wie die das einfädeln hat man null Chance es ist unseriös und unfair Spieler so zu behandeln, ich kann es gar nicht fassen!
I have petronela.k@casino.guru all the proof attachments I have provided! Please process as soon as possible.
I don't have the history of online support, my gambling addiction was brought up here several times and also forwarded to chloe, who then only ever offered bonuses!
Ich habe petronela.k@casino.guru alles beweise Anhänge die ich habe zur Verfügung gestellt! Bitte um schnellstmögliche Bearbeitung.
die Verläufe über den online Support habe ich nicht, hier wurde meine Spielsucht mehrmals zu Wort gebracht und auch weitergeleitet an chloe die dann immer nur Bonus anbot!
Thank you very much, findikfistik86, for your reply. Could you please advise when you have brought up your gambling addiction for the first time? Please forward your deposit history to petronela.k@casino.guru.
Thank you very much, findikfistik86, for your reply. Could you please advise when you have brought up your gambling addiction for the first time? Please forward your deposit history to petronela.k@casino.guru.
If I could say it exactly, it was around May 2022 via the support, I wrote that I had no money left and didn't have the means to constantly put money in here and I complained that the chances of winning were very bad and I asked for free spins or a bonus and said that I don't want to play here anymore because I'm losing too much!
My email was also addressed to chloe after the conversation with support:
please close my account!! on 05/03/2022
Could we get chat sales here?
After the conversation with the support, who always forwards the message to chloe as it was written to me, I assumed that she would get the details or histories!
My statements about my behavior and interpretation was a clear gambling pattern.
They took advantage of that! And I not only lost my money but also a lot more!!!
Because the support regretted this very much and says you have bad luck!
times was good!!!
deposit history is out to petronela.k@casino.guru
Wenn ich es genau sagen könnte es war ca. im Mai 2022 über den Support ich habe geschrieben, das ich kein Geld mehr übrig haben und nicht die Mittel habe hier ständig Geld rein zu stecken und habe mich darüber beschwert das die Gewinnchance sehr schlecht sind und habe nach freispiele oder Bonus gefragt und gesagt das ich hier nicht mehr spielen will weil ich zu viel verliere!
Meine email war auch im Anschluss nach dem Gespräch mit Support an chloe gerichtet:
please close my account!! am 3.05.2022
Könnten wir hier chatveräufe kriegen?
Nach dem Gespräch mit dem Support die auch die Nachricht immer an chloe weiterleitet so hat man es mir geschrieben ging ich davon aus das sie die Details oder Verläufe bekommt!
meine Aussagen über mein Verhalten und Deutung war ein klares spielsucht Muster.
Die haben das ausgenutzt! Und ich habe nicht nur mein Geld verloren sondern auch viel mehr!!!
Denn der Support bedauerte dies sehr und sagt man hat auch halt mal Pech!
mal war gut!!!
einzahlungsverlauf ist raus an petronela.k@casino.guru
I have checked your emails and deposit history carefully, findikfistik86. Unfortunately, I haven't found any mention of gambling problem. Yes, I agree that you mentioned that you are worried about your losses and you wish to have your account closed however, you didn't inform casino about the gambling problem. On the other hand, the entire conversation suggests that you were negotiating to get more bonuses. I'm truly sorry but at this point, we do not hold solid proof to confront the casino.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
I have checked your emails and deposit history carefully, findikfistik86. Unfortunately, I haven't found any mention of gambling problem. Yes, I agree that you mentioned that you are worried about your losses and you wish to have your account closed however, you didn't inform casino about the gambling problem. On the other hand, the entire conversation suggests that you were negotiating to get more bonuses. I'm truly sorry but at this point, we do not hold solid proof to confront the casino.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Hello driven by gambling addiction and desperation because a lot has already been invested, call that negotiation! This is not a negotiation, this is gambling addiction!
do you actually play do you have an addiction?
or can they make an empathy?
I can already find the word I've lost too much, please close my account, enough to close an account! A lock self-exclusion whatever they should have spared me from more loss and damage!
instead there were also bonuses and free spins and what would a driven gambling addict have done, he would have been happy about the bonuses!
As you say and as a gambling addict I couldn't have gone into the negotiation any better!
I asked you for help, if you looked at the desperate deposits or even my first email which is simple and understandable for every child, then it should be enough for a reputable casino to react, they don't have that!
Do you have chat histories from the casino?
Hallo getrieben von Spielsucht und Verzweiflung, weil schon viel investiert worden ist, nennen Sie das Verhandlung! Das ist keine Verhandlung das ist Spielsucht!
spielen Sie eigentlich haben Sie eine Sucht?
oder können sie eine Empathie machen?
ich finde schon allein das Wort ich habe zu viel verloren, bitte schließt mein Konto, reicht um eine konto zu schließen! Ein sperre selbstausschluss was auch immer die hätten um mich vor mehr Verlust und schaden einfach verschonen müssen!
stattdessen gab es auch Boni und freispiele und was hätten ein getriebener Spielsüchtiger Mensch gemacht, er hätte sich sich über die Bonis gefreut!
So wie Sie sagen und da habe ich als spielsüchtiger nicht besser in die Verhandlung gehen können!
ich haben Sie um Hilfe gebeten, wenn Sie sich die verzweifelten Einzahlungen angesehen habe oder auch meine erste email die Einfach und Verständlich für jedes Kind ist, dann müsste es für eine seriösen Casino schon reichen zu reagieren, das habe die nicht!
Haben Sie chatverläufe vom Casino?
Thank you, findikfistik86, for sharing all the relevant communication again. I have seen all these emails. Unfortunately, I have to emphasize once again, that not even once did you give a reason for your account closure or mentioned gambling problem.
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings 20bets Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@20bets.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.
Thank you, findikfistik86, for sharing all the relevant communication again. I have seen all these emails. Unfortunately, I have to emphasize once again, that not even once did you give a reason for your account closure or mentioned gambling problem.
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings 20bets Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@20bets.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.
Thank you for the template!
The account has now been blocked!
I have to make myself clear again;
I wrote a message to the support about this and I also gave the reason, after the support regretted my decision, you wrote; "They will forward my message to the Personal Vip Advisor". I wrote her an email right after the conversation with the support, which she read, please close my account!
since I didn't copy any chat histories, I can't prove it!
I want you to question the chat history!
why don't you do that! And tell me all the time what my intentions were and don't ask the ones who ask and me?!
The terms and conditions of 20bet state that an account is closed immediately if you contact support! No template or anything else is called for a ban here, do you even want justice or what exactly is this about! I get it, why don't you go into what I'm explaining clearly?!
I would like your help if that doesn't work I'd be happy to look for another way!
but please get down to the facts just because I can't prove it doesn't mean the casino can walk away!
vielen Dank für die Vorlage!
Das Konto wurde nun gesperrt!
Ich muss mich nochmal klar stellen;
ich habe dem Support diesbezüglich eine Nachricht geschrieben auch den Grund habe ich angegeben, nachdem der Support meine Entscheidung bedauerte, schrieben Sie; „sie werden meine Nachricht an den Persönlichen Vip Berater weiterleiten". Ich habe darauf hin ihr auch direkt nach dem Gespräch mit dem Support eine email geschrieben, die sie gelesen haben please close my account!
da ich keine chatverläufe kopiert habe kann ich das nicht nachweisen!
ich möchte das Sie die chatverläufe hinterfragen!
warum machen Sie das nicht! Und erzählen mir die ganze Zeit welche Absichten ich eingentlich gehabt habe und stellen nicht den die fragen und mir?!
in den AGB von 20bet steht das eine kontoschliessung sofort erfolgt wenn man sich mit dem Support in Verbindung setzt! Hier wird keine Vorlage oder sonstiges für eine Sperre gennant, wollen Sie überhaupt Gerechtigkeit oder um was geht es hier genau! Ich habe sie verstanden, wieso gehen Sie nicht auf das ein was ich klar und deutlich erkläre?!
ich möchte ihre Hilfe wenn das nicht geht suche ich mit gern einen anderen Weg!
aber gehen Sie bitte auf die Tatsachen auch mal ein nur weil ich es nicht beweisen kann heißt das nicht das das Casino sich davon machen kann!
I have checked the Responsible Gambling section on the website, and this is what I found (here):
"Self-Exclusion
If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time. You can contact our Customer Support team at any time requesting self-exclusion for a period of between 6 months and 5 years.
...
Contact Info
If you have any questions or need further information, contact us on the following:
messageLive chat
We're here to help 24 hours a day, 7 days a week."
Could you please advise if you have sent any requests for the self-exclusion to Support@20bets.com? Unfortunately, the only emails I have found were sent to your VIP agent Chloe. Please understand that if you expect the casino to follow its rules you need to send your requests to the correct email address and ask for help.
I have checked the Responsible Gambling section on the website, and this is what I found (here):
"Self-Exclusion
If the situation is more serious, you may want to exclude yourself from gambling for an extended period of time. You can contact our Customer Support team at any time requesting self-exclusion for a period of between 6 months and 5 years.
...
Contact Info
If you have any questions or need further information, contact us on the following:
messageLive chat
We're here to help 24 hours a day, 7 days a week."
Could you please advise if you have sent any requests for the self-exclusion to Support@20bets.com? Unfortunately, the only emails I have found were sent to your VIP agent Chloe. Please understand that if you expect the casino to follow its rules you need to send your requests to the correct email address and ask for help.
In an ideal world that would have been true, unfortunately, in some casinos, not every personnel can apply self-exclusion to a player's account. Could you please advise if you have sent any requests to the abovementioned email address? Thank you.
In an ideal world that would have been true, unfortunately, in some casinos, not every personnel can apply self-exclusion to a player's account. Could you please advise if you have sent any requests to the abovementioned email address? Thank you.
No, only online to support, I got a vip advisor and only wrote to her, the chloe is not from 20bet! what is real I have already consulted a lawyer on this subject and have already received encouragement here, this should have worked in the first email. There would have to be an immediate site ban even if I didn't mention self-exclusion or gambling addiction!
Nein nur online an den Support ich habe eine vip Berater bekommen und nur mit ihr geschrieben ist die chloe nicht von 20bet! Was ist real? Ich habe bereits einen Anwalt zu diesem Thema gezogen und habe hier schon Zuspruch erhalten, dies hätte in der ersten email schon klappen müssen. Es würde auch wenn ich nicht selbstausschluss genannt habe oder Spielsucht erwähnt habe eine sofortige Sperre der Seite geben müssen!
I do apologize, I only realize it now. You submitted this complaint under 20bets Casino, but it is related to 20bet Casino, is that correct?
I do apologize, I only realize it now. You submitted this complaint under 20bets Casino, but it is related to 20bet Casino, is that correct?
Thank you for the confirmation. I have checked the correct website for the Responsible Gambling section, and this is what I found (here):
"WHAT TO DO:
If you know from the start that you are going to have certain gambling issues or you are just afraid that you are already not able to find a middle ground between how much you want to play and how much you actually can, then you may want to choose to exclude yourself from gambling at our casino. You can activate this preventive measure by contacting our friendly Support Service by Live Chat. In case you are concerned about someone close and dear to you, who can lose control over themselves while gambling, please contact our friendly Support Service and we will try to sort everything out. It works 24/7/365 and can be reached via Live Chat."
We will contact the casino and ask for their cooperation, but, before we do so, could you please forward any supporting evidence showing your deposits? Looking forward to hearing from you.
Thank you for the confirmation. I have checked the correct website for the Responsible Gambling section, and this is what I found (here):
"WHAT TO DO:
If you know from the start that you are going to have certain gambling issues or you are just afraid that you are already not able to find a middle ground between how much you want to play and how much you actually can, then you may want to choose to exclude yourself from gambling at our casino. You can activate this preventive measure by contacting our friendly Support Service by Live Chat. In case you are concerned about someone close and dear to you, who can lose control over themselves while gambling, please contact our friendly Support Service and we will try to sort everything out. It works 24/7/365 and can be reached via Live Chat."
We will contact the casino and ask for their cooperation, but, before we do so, could you please forward any supporting evidence showing your deposits? Looking forward to hearing from you.
All these transactions are for 20Bet Casino? They go from 19th of April 2021 to 19th of July 2022. Is your casino account still accessible? Could you make a screenshot of your cashier history? You suggested that you have sent an email to Chloe on the 3rd of May 2022 asking to have your account closed. Have you informed live support about your gambling addiction before or after?
All these transactions are for 20Bet Casino? They go from 19th of April 2021 to 19th of July 2022. Is your casino account still accessible? Could you make a screenshot of your cashier history? You suggested that you have sent an email to Chloe on the 3rd of May 2022 asking to have your account closed. Have you informed live support about your gambling addiction before or after?
Hello, yes, the account is already closed and the payments were up to date. I asked for an overview beforehand because you can only access it via support. Yes, support was informed several times about gambling addiction and they always passed it on to chloe. The only thing I got from online support was that they were sorry, nothing more
Hallo ja das Konto ist bereits geschlossen und die Zahlungen waren auch aktuell ich habe vorher nach einer Übersicht gefragt weil man das nur abrufen kann über den Support. Ja der Support wurde mehrmals über Spielsucht mitgeteilt und die haben das auch immer an chloe weiter gegeben. Ich habe von online Support immer nur mittgeteilt bekommen das es denen leid tut mehr nicht
Thank you very much, findikfistik86, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, findikfistik86, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hey findikfistik86,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Hey findikfistik86,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Yes, it was clear from the start that you couldn't solve it. You also asked me a hundred times, as if it were so difficult to understand, and I had to give the same answers over and over again
Ja das war von Anfang an klar das sie das nicht lösen können Sie haben mich ja auch, den fall als wäre so schwer zu verstehen, hundert mal wieder gefragt und wieder und ich musste ständig die gleichen Antworten geben
Hello all,
We have checked the conversation with the support tam and the VIP manager with the player in question, and we saw that the account was closed right after the player mentioned the gambling addiction she have.
All the previous times, when the player was asking to close the account, she agreed for the bonus to continue gambling.
The casino administration cannot see any responsible gambling policy violation in this particular case.
We are hoping for your understanding.
Hello all,
We have checked the conversation with the support tam and the VIP manager with the player in question, and we saw that the account was closed right after the player mentioned the gambling addiction she have.
All the previous times, when the player was asking to close the account, she agreed for the bonus to continue gambling.
The casino administration cannot see any responsible gambling policy violation in this particular case.
We are hoping for your understanding.
That's not true, they received all the messages from the support, I was also asked here what the reason for my decision was, I've always said that I'm financially at the limit and only deposit uncontrolled and can't win anything. The support did not even point out that I can insert a restriction, a deposit limit is recommended! It just came we regret your decision very much and will forward your message to vip support, through which they then manipulatively persuaded their addicted players to give tasty bonuses to keep them in the game! That's the reality!!! It should have been enough to write a message via online support in their terms and conditions to close the account! It's clear that I'm more and more led to play with my money when I'm addicted, so the bonus is only good for you! They did great! I want my compensation for ruining me with this action!
Das stimmt nicht sie haben sämtliche Nachrichten über den Support erhalten, auch hier wurde ich gefragt was der Grund für meine Entscheidung ist, ich habe immer gesagt das ich finanziell am Limit bin und nur noch unkontrolliert einzahle und nichts gewinnen kann. Das Support hat nicht einmal darauf hingewiesen das ich eine Einschränkung einlegen kann ein Einzahlungslimit empfohlen wird! Es kam nur wir bedauern ihre Entscheidung sehr und werden ihr Nachricht an den vip Support weiterleiten, wodurch sie dann manipulativ ihre süchtigen Spieler zu schmackhaften Bonus überredet haben um sie im spiel zu behalten! Das ist die Realität!!! Es hätte eine Nachricht über den online Support auch in ihren agb wie sie schreiben ausreichen müssen um das Konto zu schließen! Das ist doch wohl klar das ich mehr und mehr auch mit meinem Geld dazu geleitet bin wenn ich süchtig bin zu spielen, da kommt einem das bonus ja auch nur zu gute! Das haben sie super gemacht! Ich möchte meine Entschädigung dafür das sie mich durch diese Aktion ruiniert haben!
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Dear findikfistik86,
be aware that evidence provided is not sufficient to support your claims. There is no clear mention of gambling addiction, just request for account closure and discussion about the bonuses. Please, could you provide me with proof that supports informing the casino about the gambling problem, except the situation when the account was closed?
Dear findikfistik86,
be aware that evidence provided is not sufficient to support your claims. There is no clear mention of gambling addiction, just request for account closure and discussion about the bonuses. Please, could you provide me with proof that supports informing the casino about the gambling problem, except the situation when the account was closed?
ok you are intentionally disregarding and bypassing the empathy of gambling addiction to further support the service! Then it's no use writing to you over and over again. my lawyer will take care thanks
ok Sie missachten und umgehen die Empathie der Spielsucht absichtlich um dem Dienst weiter zu unterstützen! Dann nützt es auch nichts wenn ich ihnen das immer wieder schreibe. Mein Anwalt kümmert danke
Unfortunately, we’re forced to reject this case because the player hasn’t provided sufficient evidence to support his claims. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime
Unfortunately, we’re forced to reject this case because the player hasn’t provided sufficient evidence to support his claims. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime
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