While playing Trawler Fishin, the player from North Rhine-Westphalia had encountered a 'Server Error' after winning approximately €150. The casino's support team had asserted that the player ended the round with a loss, a claim that was disputed by the player. We had requested additional communication and game history from the player to further investigate. However, the player did not respond to our inquiries, which prevented further investigation. As a result, we were compelled to reject the complaint.
20Bet Casino - Player encounters server error after big win.
Amount: €150
20Bet Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
I was playing Trawler Fishin with real money, placing bets at €2.50 when I won the bonus. After the 9th of 10 spins and an approximate win of €150, a "Server Error" occurred. The game round supposedly can't be found, or rather, the support claims that I ended the round with a loss. This is outright fraud.
Automatic translation:
Public
Public
10 months ago
Hello HeadHunter747,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to your answer.
Regards,
Nick
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Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
