20Bet Casino - Player believes that their withdrawal has been delayed.

My withdrawals keep getting declined. I have provided all necessary documentation and all have been approved. Deposits are allowed but not withdrawals. This Company are fraudsters avoid at all costs

Dear Derekmccarthy2004,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Derekmccarthy2004,

Have you received your withdrawal from the casino yet?

No everytime I request a withdrawal they decline it. Reason they give is due to my bank. I have contacted the bank and they say there is no issue with my card. I want to now withdraw all my money from 20 bet and close my account but they will not pay me

Thank you for your reply, Derekmccarthy2004. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative payment method (if there is any)?

Have you accumulated your winnings with or without an active bonus?

All my withdrawals have been cancelled to my card. I have not accumulated any money with any bonus. I have used 2 separate cards to deposit money before and both cards withdrawals have been declined.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Derekmccarthy2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.