The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
1xSlots Casino - Player’s deposit has never been credited to his account.
Amount: Mex$150
1xSlots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On March 2, by mistake, I made 2 deposits of 150 each to the same transfer link and only 1 was credited, I made several reports and the answer is the same as my deposit of 150 was credited and I told them to make 2 one at 8 :02 am and the other. At 8:32 a.m. presenting the receipts, including the transactions endorsed by the Bank of Mexico, each with a different folio, also an account statement where the two deposits were made, and they cannot help me because they indicate that the link deposit was made and the other deposit does not apply because the link only serves for a transfer
Automatic translation:
Public
Public
2 years ago
Dear Fernando,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
