The player from Argentina had been facing difficulties withdrawing funds from "1XSLOTS" for the past 3 months and urgently sought a resolution. After multiple communications regarding issues with his Astropay withdrawal, the casino confirmed that the method was now available for withdrawals. However, the player's attempts were repeatedly rejected due to reaching the maximum number of allowed Astropay accounts. The Complaints Team noted that the issue might be resolved but required confirmation from the player to close the complaint.
1xSlots Casino - Player is facing delayed withdrawals.
Amount: $70,000 ARS
1xSlots Casino
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
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I have been having an issue withdrawing money for the past 3 months. I urgently need a solution from "1XSLOTS"
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2 months ago
Dear alfonsofrancisco169,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1xSlots Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Dominika
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2 months ago
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Hello, I loaded from Astro Pay with my old phone number and when I want to withdraw it won't let me because I changed my number and in Astro Pay I have my current number.
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2 months ago
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Good morning!
At the moment there are difficulties with the withdrawal of funds using the Astropay method due to technical problems. We recommend using other withdrawal methods such as WebMoney, Perfect Money, Jeton Wallet, SticPay.
We understand that this is important for you and we are ready to help you transfer funds using one of the available methods. Unfortunately, we cannot say exactly when AstroPay will be restored, but we are already working on this situation and will inform you of any changes.
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2 months ago
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The truth is that I need that money, but to withdraw from another virtual wallet they ask me to deposit $70,000 and that I must play at least 50% of that amount mentioned above; and the truth is that I should be able to withdraw without problems without having to make a deposit previously. Can't you give me a solution to be able to withdraw from another wallet without having to deposit money? Since your policy is to deposit and withdraw money instantly. I await your response.
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2 months ago
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You don't need to wager 50% of the 70,000 ARS. Simply choose the preferred withdrawal method specified in the message above and follow the steps below, so you can easily withdraw funds via this method in the future.
1) Deposit funds from the specified wallet (it can be a minimum amount). For example, for WebMoney it is 1308 ARS.
2) Wager 50% of the deposited amount.
3) Send a message to the email address with the subject "I want to confirm new data". In the message it is necessary to specify the following information:
- your gaming account number;
- a photo of the first page of your passport or other identification document, which you used during registration;
- a screenshot from your personal wallet, showing your full name and wallet ID number, as well as a screenshot of your payment history showing the transaction to our address.
We understand that it may seem complicated, but our staff will quickly process your request. You will not have any problems with withdrawing funds in the future. You can wait until Astropay is back up and running, but we recommend using the option we have presented to you, as it is faster and will allow you to have two reliable methods of withdrawing funds in the future.
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2 months ago
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Dear user, we would like to inform you that Astropay method is now available for withdrawing funds. You can make a withdrawal request in the corresponding section. If you have any difficulties, please contact our support team. Our specialists will be happy to help you at any time.
Kind regards, 1xSlots Team
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2 months ago
Dear alfonsofrancisco169, have you already requested a withdrawal through AstroPay?
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2 months ago
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I requested a withdrawal and it is still being rejected. I need to know what the problem is and find a solution to be able to make the withdrawal, since the support team has not given me any solution in this regard. I await your response.
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2 months ago
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Good day!
As previously reported, on 08/14/2024, based on our analysis, withdrawals to your Astropay wallet were rejected because the maximum number of allowed Astropay accounts was reached. We recommend that you contact the wallet support to clarify your question. At the moment only they can help you. After this, you will be able to easily create a withdrawal request. We also recommend that you pay attention to our previous recommendation regarding confirming a new payment method.
Sincerely,
1xSlots Team
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2 months ago
Dear alfonsofrancisco169, do you have any updates regarding the withdrawal?
