The player from Morocco faces an account ban with a balance of $1,900 shortly after requesting a withdrawal, without any prior notice or document requests.
1xBit Casino - Player’s account has been closed after withdrawal request.
Amount: 1,900 USDC
1xBit Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
2d 13h 55m 36s
Case summary
4 days ago
Public
Public
5 days ago
Hello
casino guru
Simply put, I'm very sorry that I started betting on a site. Normally, I made a claim and won money. After requesting a withdrawal, my account was banned with a balance of $1,900 just minutes after the withdrawal request. No message was sent, nor was there any request for documents or verification—just a closure of my account. The bigger problem is that I am being accused of violating rules that I did not break. Unless winning is considered a violation of the rules, while losing money is seen as compliance with the rules.
I kindly request assistance from Casino Guro, as I have been subjected to injustice. I did not violate any laws.
Public
Public
4 days ago
Dear REKTO,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly your account was blocked?
- Are there any particular rules the casino accuses you of breaking?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
