1xBit Casino - Player’s account has been closed after withdrawal request.

Hello

casino guru

Simply put, I'm very sorry that I started betting on a site. Normally, I made a claim and won money. After requesting a withdrawal, my account was banned with a balance of $1,900 just minutes after the withdrawal request. No message was sent, nor was there any request for documents or verification—just a closure of my account. The bigger problem is that I am being accused of violating rules that I did not break. Unless winning is considered a violation of the rules, while losing money is seen as compliance with the rules.

I kindly request assistance from Casino Guro, as I have been subjected to injustice. I did not violate any laws.

Dear REKTO,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• Are there any particular rules the casino accuses you of breaking?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

As for my account history, I don't have an exact date, Mr. Thomas. I play a variety of roulette games and also sports. However, the only issue is that right after I requested a withdrawal, my account was blocked within minutes. They didn't ask for any documents or anything. It seems the only purpose is to avoid paying my due funds.

A win is considered a violation of the terms, while a loss is just a loss of money.

And in a very ridiculous way, they will lose on you. You violated the terms and conditions, and it ended there, simply put.

It is a site affiliated with 1xbet.com is operated by Caecus N.V., a company .

Thank you very much, REKTO, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. However, I would like to warn you that it seems to be a common practice of 1xBit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello REKTO,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1xBit Casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBit Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru