1xBet Casino - Player’s withdrawal and account access problem in casino.

PLEASE HELP ME WITH SCAM FROM 1X!

I registered on 1xbet in 2018.

On August 22 2023 I place bet here again

1-2 bets lose, and after a couple wins

Then request documents, it's ok, standard procedure… BUT,

They asked me for documents at least 5-6 times by email, OK

AFTER They request my documents delivered to Mexico, confirmed by a notary. I did it…

After that, I already waiting for the unlock, BUT they request documents again and again by email.

After that all, they request Skype video call. I thought WOW the final step, but after 3 days after video call they ask me stupid questions again on the site, like " Have you ever changed your gender?"…

I'm facing this for the first time.

They just don't want to give my small winning.

Id - 49336087

Id - 49336087

What will the question "have you changed your gender" give you?

And is this the last request?

And every time "Security department" tell me to wait 72 hours, more time has already passed again.

My account is still unavailable

THEY let me fill out a questionnaire online, I waited 72 hours and now they ask me to print out the SAME one and send it by mail to Mexico. Exactly the SAME! What will it give you in printed form????

This is the second time the request to send something to Mexico (shipping to Mexico costs 100$)

ofc i'll do it to check what you say next

But if the right information was needed for the first time, now the questionnaire filled out online, which you looked at for 72 hours, is simply printed out again!

Do you all understand that they are just joking and this information does not give anything?

Its honestly funny to me already

Hello Olga123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Would it be possible to forward the documents you sent to the casino to nikolas.b@caisno.guru for further reveiw?

Looking forward to your answer.

Regards,

Nick

Good afternoon Nikolas, i am Olga123

On August 23, I tried to withdraw my winnings, but my account was blocked 

They requested standard documents, send passport photos, etc etc, by email 

They dragged out each request for 72 hours (to the maximum)

There were 5-6 such requests

Then request notarized documents to Mexico (address Gua*****, J***o, Mexico, C.P. (zip) 4**4, Apartado postal 33-01) 

I honestly waited for unblocking after that. 

But after how they got the documents and pulled again 72 hours, again online request. Ok I did it again.

Again after 72 hours, they request skype video call. I already thought that finally!!! After all, there can be no problems when I sent you notarized docs and skype video call, I am silent about the usual 6-7 requests online. 

But NO, they give me online application form again, with stupid questions like «Have u ever change your gender» and «are u married»? 

Okay I've answered all this, although these questions should not concern them in any way to play on the site, BUT AFTER THAT they request print this questionnaire and send IT to mexico. What will the same questionnaire sent offline give?

They just don't want to give my money, which is a small thing for such a huge company.

After the trustpilot review they asked to wait answer (but after they last request they ignore me). 

Hello Olga123,

Would it be possible to forward the same documents to nikolas.b@casino.guru for further review?

For some reason, the email does not reach you from Yandex mail.

I'll try create gmail now and send u

Thank you Olga123 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Olga123,

I've just reviewed your case and am sorry to hear about these issues with the verification of your account. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 1xBet Casino Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's verification?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello, Natalia!

We're glad to be of assistance regarding the users complaint. At the moment, the user needs to continue following the instructions provided to their account, which means sending a parcel via the details, provided in the said instructions

All the best,

The 1xBet Team

I've already done everything I could.

You gave me 100 requests, later u give me fill out an online form in which the stupidest questions are "have you ever changed your gender" and "are you married"

OK, I filled it out. But then you said to print it out and send it to Mexico by mail.

Why did you drag out 3 days looking at it online? And what will change if it is filled out by hand?

I sent you really something that can help with verification, namely a passport and transactions certified by a notary. After that there was a video call on Skype.

Now there is already some kind of circus that does not relate to the verification in any way and you are just delaying time.

I have been undergoing verification for 4 months. It shouldn't be like this!

I ask you to tell me right away what I need to provide for 1 time, the whole set of documents. But you just invent something new every time.

Of course, the last request has already been sent to Mexico with a stupid questionnaire, which you first looked at online for 3 days and then did not come up with anything better than to say "hey, print out the same questionnaire and send it to us in Mexico. We are just blind and can't understand through the monitor"

It's just a circus

Thank you for the reply, 1xBet Team. Based on the previous experience with the verification procedure in other complaints, we kindly ask you to be more cooperative and faster, since it is not the most player-friendly approach to request sending documents by post when it can be done online only to prolong the verification procedure for several months, while most online casinos conduct KYC in a few weeks.

Но, Наталья.

It's one thing to request really important documents (such as a passport, etc., confirmed by a notary), and another thing is to request documents that will not change the essence of the matter in any way.

The request of the usual questionnaire with the questions "are you married", which they looked at for 3 days first online, and then asked to print and send it by mail, this will definitely not give anything new.

This was done on purpose so that I would give up. They are trying it initially.

I was expecting unblocking after requesting a passport sent to Mexico. But then there was a Skype video call. I thought that after that. But a wild circus began. They understand it themselves that the questionnaire request will not give anything new. Then there will be some funny request again. Of course, I understand that their jurisdiction does not apply to Russia, but you can't be crooks when you work in this country through a mirror and have a website in Russian language.

No, Natalia, a request by mail is normal.

It's one thing to request really important documents (such as a passport, etc., confirmed by a notary), and another thing is to request documents that will not change the essence of the matter in any way.

The request of the usual questionnaire with the questions "are you married", which they looked at for 3 days first online, and then asked to print and send it by mail, this will definitely not give anything new.

This was done on purpose so that I would give up. They are trying it initially.

I was expecting unblocking after requesting a passport sent to Mexico. But then there was a Skype video call. I thought that after that. But a wild circus began. They understand it themselves that the questionnaire request will not give anything new. Then there will be some funny request again. Of course, I understand that their jurisdiction does not apply to Russia, but you can't be crooks when you work in this country through a mirror and have a website in Russian.

My letter has already been sent to Mexico, but I am 100% sure that it will not give any result again.

Because if they wanted to unblock me, it was immediately after receiving the first email or after a video call. But they're just mocking me.

Now I'm contacting Curacao in parallel.

My review on trustpilot number1 on 1xbet page, which they decided not to answer after my updates about the situation.

I always thought it was the biggest sports betting company. Since I always watch Barcelona matches, but I didn't expect that there could be such a situation.

Now they will come back here and say "Thank you Olga for sending the letter, wait for delivery, you will receive an update after receiving it." Then they will look at it for 3 days (on 2 sheets)) and then there will be some stupid request again.

Dear Natalia,

As per our request to the Security Department on this situation, there's no update from the last time we commented in this thread.

Best regards,

The 1xBet Team

))) Can you hear me? 1. This letter is coming to you. 2. It will not give you anything new and supernatural

Dear Olga123, have you been provided with a tracking number for your letter? Were you informed by the post about the approximate time when the letter can reach the destination address?

tracking number - [hidden by Casino.Guru]

Thank you, Olga123. As I could see, the letter left Russia on 20.11.2023, however it's difficult to say when the casino receives it as there's no further information.

Dear 1xBet Team, I'll set the timer for 2 more weeks, I hope that you'll receive the parcel by this time and will be able to provide us with updates.

Dear Everyone

At the moment, as per the Security Department, we ask the user to please continue following the instructions provided to their account

Best regards,

The 1xBet Team

So you're still not going to unblock me?😂

Give me all the actions in 1 request.

Dear Olga123, could you please specify what further instructions have you been provided by the casino?

Dear Olga123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Olga123. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The additional message from the player:

What happened next: 

1. More than 10 times document requests on the site

2. They request my documents delivered to Mexico, confirmed by a notary. I did it

3. FIRST skype video call

4. Again 3-5 requests on the site 

5. SECOND request to Mexico 

6. SECOND skype video call 

And after that, I receive a letter that bets were not placed by me.

I am a woman who has been betting on different betting sites over 10 years. This is my first such situation. 

1xbet calculated my best with coefficient 1 (Only bets that won), but which lost they remained lost.

The sequence was as follows:

1. I made a deposit a little more than 200 thousand rubles.

2. I lost a couple bets and my balance remained 71 thousand rubles.

3. I place bets and win 588 thousand rubles, from 71 thousand.

They stole my money! They delayed requesting documents for five months. 2 skype video calls, 2 request to Mexico. More than 10 request on the site and after all i have only 71 thousand roubles.

Dear 1xBet Casino, do I understand correctly that after all the verifications you finally refused to pay out the whole amount to the player because of the suspicion of multiple accounts? Could you please share any evidence which supports your accusations?

Dear Olga123, can you please confirm that you have received 71,000 RUB in the end?

Yes, only 71000 RUB

Deposit was 200.000

i lost 130k, after that i won from 71k - 580k

and they give me refund winning bets 3 days ago

scam site really

Dear Natalia,

Yes, we can confirm that the user was blocked due to the violation of the Terms & Conditions of the Company via creating multiple account (not because of the suspicion, but rather because of the fact). The amount paid out to the user is the sum of their deposits.

Best regards,

The 1xBet Team

It’s not deposit. Deposit in this day was 2k+$.

u give me refund winning bets only.

And "Yes, we can confirm that the user was blocked due to the violation of the Terms & Conditions of the Company via creating multiple account" pure lies.

I'm betting alone! I am a diamond client of the Russian bookmaker "Fonbet" in which I place bets both offline and online.

And you are pure scammers who steal $6k, which are pennies for such a company like u.

Initially, it was clear that you did not want to give me the winnings (verification does not take so long, stupid requests 100 times, 2 Skype video calls).

And after all u steal and my deposit. I'll text on all forums.

1. Give me back all deposit
2. Give me my winning

Keep your assumptions to yourself. In real world what you did with me is called scam.

Dear 1xBet Casino, it would be appreciated if you shared any supporting evidence, so far I haven't received anything from you (feel free to send it to natalia.b@casino.guru).

Dear Natalia,

we have sent a response to the email you provided.

Best regards,

The 1xBet Team

Dear Olga123, based on the casino's privacy policy, it cannot provide any details regarding multiple accounts, therefore we are unable to come to any conclusion without any evidence. We would like to recommend you contact Curacao eGaming and submit a complaint with it as the licensing authority has more options to investigate the issue.

Please, let me know if you decide to do so, in this case, we will temporarily close your complaint here and wait for a regulator's decision to update the status of your complaint with us as per the result of the investigation by Curacao.

Is this a joke? 

They cant give any proof = are they not scammers?

Its not privacy policy, they just dont have any proofs 

1xbet scam betting platform, who earn billions dollars and cant pay honest win 

And CEO Russian guy and platform scamming russian people and from other country's also 

---

Ofc i'll text to Curacao right now! 

Dont close this page! I will share it on different forums! Everyone should know that money is being stolen from honest players here! The deposit will also be stolen!

Thank you, Olga123. I will now close the complaint as unresolved, however, it will be automatically open again in 3 months. Both parties involved - the player and the casino - will receive notifications about the reopening of the complaint. I will ask you to share the updates from Curacao eGaming, and we will then update the status of your complaint here accordingly.

Please, let me know if you receive any decision from the licensing authority earlier so that I can reopen the complaint manually (send me an email to natalia.b@casino.guru as soon as you have any news).

Thank you for understanding,

Regards,

Natalia

Hello everyone,

I have received updates from the casino about the results of the investigation by the licensing authority. Curacao eGaming concluded that the casino has acted following its terms and conditions after detecting multiple accounts created by the player. The player has received the same email from Curacao so she is aware of the results.

Based on the decision of the licensing authority, this complaint will now be rejected. Thank you for your understanding, Olga123, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Natalia