1xBet Casino - Player's deposit is not credited.

Subject: Issue with 1xBet Deposit - 50 TND Not Credited

Dear Casino Guru,

I am writing to you regarding an issue I encountered when attempting to deposit 50 TND into my 1xBet account. According to the payment options available on the 1xBet website, I used the HAMUSH CASH method to complete this transaction over 2 hours ago. However, the funds have still not been credited to my account.

I want to emphasize that the 50 TND has already reached the HAMUSH CASH payment option as per the instructions on the 1xBet website. Despite this, the deposit has not been reflected in my account balance. I have tried to contact the 1xBet customer service team, but they have not responded to my inquiries.

I am reaching out to you, as a trusted resource for online casino information and guidance, to kindly assist me in resolving this deposit problem. Could you please look into this matter and provide me with any insights or recommendations on the next steps I should take?

As a loyal reader and fan of Casino Guru, I value your expertise and hope you can help me find a swift resolution to this issue. Prompt action on your part would be greatly appreciated, as I am eager to start using the 50 TND deposit to enjoy the games and offerings on the 1xBet platform.

Thank you in advance for your time and assistance. I look forward to your response and working together to resolve this deposit problem.

Best regards,

[Mohamed]

Dear Mohamedjarallah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I appreciate your response. The payment option available on the website is a third-party service. It remains active on the site, and I have strong reasons to believe it is being used to exploit Tunisian customers. This reflects poorly on the website's integrity. When I reached out to the payment provider, they dismissed my concerns with mockery.

Dear Mohamedjarallah,

Please forward your payment confirmation from the provider to the casino as soon as possible. After that, it may take up to a month for the casino to locate the lost funds and credit them to your account.

Kindly keep us updated on any developments.

Best regards,

Nick

Dear Mohamedjarallah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want to highlight that the 50 TND payment has been successfully processed through the HAMUSH CASH payment option, in accordance with the instructions provided on the 1xBet website. However, I have not seen the deposit reflected in my account balance. Additionally, when I reached out to 1xBet customer service for assistance, they claim that the payment option I used is not supported on their platform, which is not true.

Dear Casino guru

Kindly reply to my message and let 1xbet hear my issue.

Dear Mohamedjarallah,

Could you kindly forward the payment confirmation along with a screenshot of your casino tab showing that this payment method is available? You can either post it here or send it to nikolas.b@casino.guru.

I look forward to your response.

Best regards,

Nick

Dear Mohamedjarallah,

Before we would try to reach the casino, please forward the deposit confirmation to nikolas.b@casino.guru as a proof of deposit.

Looking forward to your respond.

Regards,

Nick

👍 done

Dear Mohamedjarallah,

I have received your e-mail but it is not what we requested. I will need a proof of deposit directly from your payment method provider.

Please forward that to my address.

Best regards,

Nick