1xBet Casino - Player's deposit is not credited.

Subject: Issue with 1xBet Deposit - 50 TND Not Credited

Dear Casino Guru,

I am writing to you regarding an issue I encountered when attempting to deposit 50 TND into my 1xBet account. According to the payment options available on the 1xBet website, I used the HAMUSH CASH method to complete this transaction over 2 hours ago. However, the funds have still not been credited to my account.

I want to emphasize that the 50 TND has already reached the HAMUSH CASH payment option as per the instructions on the 1xBet website. Despite this, the deposit has not been reflected in my account balance. I have tried to contact the 1xBet customer service team, but they have not responded to my inquiries.

I am reaching out to you, as a trusted resource for online casino information and guidance, to kindly assist me in resolving this deposit problem. Could you please look into this matter and provide me with any insights or recommendations on the next steps I should take?

As a loyal reader and fan of Casino Guru, I value your expertise and hope you can help me find a swift resolution to this issue. Prompt action on your part would be greatly appreciated, as I am eager to start using the 50 TND deposit to enjoy the games and offerings on the 1xBet platform.

Thank you in advance for your time and assistance. I look forward to your response and working together to resolve this deposit problem.

Best regards,

[Mohamed]

Dear Mohamedjarallah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I appreciate your response. The payment option available on the website is a third-party service. It remains active on the site, and I have strong reasons to believe it is being used to exploit Tunisian customers. This reflects poorly on the website's integrity. When I reached out to the payment provider, they dismissed my concerns with mockery.

Dear Mohamedjarallah,

Please forward your payment confirmation from the provider to the casino as soon as possible. After that, it may take up to a month for the casino to locate the lost funds and credit them to your account.

Kindly keep us updated on any developments.

Best regards,

Nick

Dear Mohamedjarallah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I want to highlight that the 50 TND payment has been successfully processed through the HAMUSH CASH payment option, in accordance with the instructions provided on the 1xBet website. However, I have not seen the deposit reflected in my account balance. Additionally, when I reached out to 1xBet customer service for assistance, they claim that the payment option I used is not supported on their platform, which is not true.

Dear Casino guru

Kindly reply to my message and let 1xbet hear my issue.

Dear Mohamedjarallah,

Could you kindly forward the payment confirmation along with a screenshot of your casino tab showing that this payment method is available? You can either post it here or send it to nikolas.b@casino.guru.

I look forward to your response.

Best regards,

Nick

Dear Mohamedjarallah,

Before we would try to reach the casino, please forward the deposit confirmation to nikolas.b@casino.guru as a proof of deposit.

Looking forward to your respond.

Regards,

Nick

👍 done

Dear Mohamedjarallah,

I have received your e-mail but it is not what we requested. I will need a proof of deposit directly from your payment method provider.

Please forward that to my address.

Best regards,

Nick

Done that

Thank you Mohamedjarallah for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Mohamedjarallah,

I'm Michal, and I have taken over your complaint. I have examined this case, and while payments to the casino are typically processed swiftly, there may occasionally be unforeseen circumstances that result in delays or prevent the payment from being completed. Various factors can contribute to this situation, and it is important to note that it is not solely within the casino's control. I will contact the casino to shed more light on the matter.

We would like to invite 1xBet Casino to join the conversation.

Dear 1xBet Casino,  

Could you kindly clarify why the player's deposit is not appearing in their account, despite the evidence provided that the payment was successfully processed on their end?

Hello Mohameddjaralla and Casino Guru Team

Thank you for your feedback! To look into your case, please provide more details regarding this situation. Also please provide your gaming ID, date, time, amount and payment system. We'll check this information and get back to you

Thanks for your reply and I'll do my best to make it clear to you . And i believe that the 3rd payments options used in the website are a bunch of scammers so..

My account id is 22710099

30/09/2024 15:05:02

the payment option i used is a third party payment called HAMUSH CASH from the website redirected me to a number on Whatsapp if you want more details please let me know

Hello,

Thank you for your patience. We have escalated your case to the relevant department for further review. As soon as we receive any updates or information regarding your situation, we will notify you promptly.

We appreciate your understanding as we work to resolve this matter.

Best regards,

The 1XBET Team

Thank you all for your responses. I have my fingers crossed that we will soon witness positive progress.

Dear Mohamedjarallah,

Could you please confirm if you have contacted the payment department at processing-tunisia@1xbet-team.com as indicated in the screenshot? Kindly provide the reference number or a screenshot of your correspondence with them, or the email you sent to them.

Thank you for your cooperation.

Best regards,

The 1XBet Team

Yes i did

Dear Mohamedjarallah,

Thank you for providing the screenshot. We will forward the information to the relevant department according to the region. We will keep you updated with any further developments.

Best regards,

1xBet Team

Dear 1XBet Team,  

Could you kindly share any updates regarding this matter?

Dear All,

Thank you for your patience.

Please note that all deposit requests for September 30, 2024, have been successfully credited. Additionally, no further requests or transactions related to the mentioned amount were identified.

If you require further assistance, feel free to contact us.

Best regards,

The 1xBet Team

Dear 1xBet Team, Casino guru

I have reviewed my records and can confirm that the deposit was made from my account. I would appreciate if you could please investigate this matter further and provide me with an update on the status of my funds. In The End it's only 50TND and i lost a lot of money on this website.

Additionally, I would like to request the closure of my 1xBet account. I no longer feel comfortable maintaining an account with your platform given the issues I have experienced.

Please let me know the next steps I should take to ensure the process for closing my account. I am available to discuss this issue further and look forward to your prompt response.

Thank you for your attention to this matter.

Huge Thanks To The CasinoGuru Team

Sincerely,

Dear player,

Thank you for your message.

We regret to hear about your experience and assure you that we are doing our best to assist with your concerns. Regarding the closure of your account, you can send your request directly to the regional account blocking email address. Please include your account ID and reason for closure in your email to ensure a prompt response.

If there are any unresolved matters, we encourage you to share any supporting details to help us review your case.

Thank you for your understanding, and we wish you all the best moving forward.

Best regards,

The 1xBet Team

Dear Mohamedjarallah,

I understand you have hoped for better news, but sadly there is in general still a small percentage of payments that face issues. As the casino team confirmed, no outstanding payment for that specific time was detected on their side. It looks like the payment got stuck somewhere between the banks or financial institutions. I would suggest reaching out to HAMUSH CASH support or maybe your bank and requesting a recall of the transaction if possible. Sadly, as the payment has most likely not reached 1xBet Casino, there are very limited options they as well as we can take. I wish I could be of more assistance, but this matter seems to be well beyond our competencies.

As per your account closure, please follow the instructions provided above by the casino team.

Dear 1xBet Team,

Has your financial team reached out to HAMUSH CASH or your payment provider that cooperates with HAMUSH CASH in regard to the payment? If so, can you please share any further information about the status of that specific payment?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

The department in charge of transactions has informed us directly about the result of the transaction. Based on this, we assume they have verified the source and confirmed that the transaction was completed successfully.

Best regards,

1xBet Team

Dear 1xBet Team,

I hope this message finds you well. while I understand that the transaction has been verified, the amount has yet to appear in my account. Could you kindly assist in resolving this matter and provide an update on the status of my deposit?

Thank you for your attention to this issue.

Best regards

Dear Player,

Thank you for reaching out. Please note that in some cases, the resolution process can take up to 14 business days, as delays might sometimes be related to banking processes.

In the meantime, you are welcome to request an update through our live chat support for more immediate information about the status of your case.

We appreciate your patience and understanding as we work to resolve this matter.

Best regards,

The 1xBet Team

Dear Mohamedjarallah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What shall i offer i already gave every information i have !

In the meantime i have assumed that the money will never be recovered through this process and basically i give up on this.

Thanks CasinoGuru_Team

And now you may close my case

Dear Mohamedjarallah,

I empathise with your disappointment; sadly, we acknowledge that our ability to help in this instance is basically close to zero. It simply looks like the payment got stuck somewhere between banks or financial institutions. This issue is well beyond our jurisdiction. While I sincerely wish I could assist further, it is important to note that we do not operate as a financial authority and therefore lack the ability to intervene in transactions between banks or other institutions. I appreciate your understanding, Mohamedjarallah.

Please confirm if I may proceed to close this case.

Yes close this case

Thanks casino-guru

Dear Mohamedjarallah,

Thank you for your confirmation.

We’re closing this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.