1xBet Casino - Player's deposit has not been credited to the casino account.

Sir, I N. P. old user of 1xbet and I deposited INR 2785.46 and the amount has been deducted from my bank account.I have a screenshot of the UPI transaction details and I am now sharing my bank account statement details.The given amount is 2785.46, which will also show in the statement, but your finance department couldn't credit my amount and rejected my deposit request.So I request that you please add my amount as soon as possible. I will always be obliged to you

Dear nuzhatperween706, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Respected Ma'am I contacted my payment provider. They said the payment reached to your 1xbet casino account, which is why the amount was deducted from your bank account.Who is showing on my bank account statement? I have attached it here, along with the deposit payment slip and payment reference number.Even I did this with my own bank account and also attached the bank account statement and deposit slip.I contacted customer support at 1xbet multiple times through email and live chat, but they repeatedly said that we are forwarding this to their attention.All the time they are saying the same thing, and it has been two days since they started, but they have not done anything. Please help me, ma'am.Even I sent them all the documents, including the bank statement and deposit slip, which I also shared with you and yet, Casino are ignoring and not taking any action to credit my amount as soon as possible.

Sir, I N. P. old user of 1xbet and I deposited INR 2785.46 and the amount has been deducted from my bank account.I have a screenshot of the UPI transaction details and I am now sharing my bank account statement details.The given amount is 2785.46, which will also show in the statement, but your finance department couldn't credit my amount and rejected my deposit request two times, I don't understand why they are behaving badly towards their old customers.Sir, I contacted you more than 20 times. The same response came back. We will forward it to the corresponding team.The online chat department has said what you said. However, even though it has been three days, my deposit amount has not been credited yet.Even though I contacted my bank, they said the amount was credited to the beneficiary. Now I am frustrated. Please help me.I am attaching the latest bank statement for the date of deposit to today as well and also attaching deposit slip for your kind reference.

This is my bank statement where it's clearly shown 2785.46 is debited from my bank account and this bank statement is between 28-04-2024 to 30-04-2024

Dear nuzhatperween706,

since almost a month has passed since you submitted this complaint, could you please advise if the deposit was credited to your casino account or returned to your bank account? Please keep us updated.

Dear nuzhatperween706,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it's credited

Dear nuzhatperween706,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru