1xBet Casino - Player's account closed and funds were confiscated.

I have been prevented from withdrawing funds until the verification of my account is complete I sent all the required documents and everything is correct and legal After a long time passed, I received a mail saying that your account was closed and all your money was taken without a specific reason, and they say do not send us anymore, you will not be answered I own one account and bet on tennis, basketball, football and handball

Hello sabernoui5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they specify any term you breached?

Looking forward to your answer.

Regards,

Nick

• I was investigated before in the month of April, after which I am allowed to withdraw profits I was playing with my money and the profits I had no bonuses Then I accumulated the profits in my account and did not withdraw After reaching the amount of 6,500 euros, he withdrew some money He refused my withdrawal and asked me for some documents I sent all the required documents and everything is correct and legal They asked me to wait until the investigation was completed A month later, on the 24th of August, I received a mail saying that my account was closed and all my profits were taken without a specific reason, and I have no right to send mail anymore. There is no specific reason for which my account was closed, although I bet on tennis, football, handball, and basketball

Hello sabernoui5,

Could you please clarify whether you played casino games or sports betting? Did they specify what exactly did you breach or they copied the term only?

I bet on football, tennis, handball and basketball They did not give me any reason for closing my account or the hack I made My account was closed and my money was taken and they did not give me any explanation

I received this email that does not explain anything and does not contain a reason for closing my account

Is there anything new in the case?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick