1xBet Casino - Player's account blocked due to having two accounts.

6 months ago I casually signed up in 1xbet through my laptop via google mail’s auto signup. Having not used the platform for weeks, I forgot about it.

Few weeks later I opener an account using the mobile app with the same personal details.

Later I user the mobile account for few weeks before quitting about 2 months.

Having this illusion that I have only 1 account, I used my email to reset and recover my account about 2 days ago. Thereafter I deposited and started playing.

Today when I tried to withdraw, the security team asked for a verification documents. They later questioned about 2 accounts via email. Only then I came to know I had 2 accounts with the same details. I explained them everything in reply.

However a very strict action was taken, all my earnings were taken away and my account was blocked. This was a serious disappointment to me.

Having worked so hard to see what I had seen dejected me. What could have been done was to merge my accounts. If I had to purposely use 2 accounts, I would’ve asked a close contact to do it for me.

Looking for answers and solution to my hard earned winnings.

Dear waqas116,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that most online casinos have a policy against players opening multiple accounts, regardless of the situation. Each casino has the authority to block any accounts associated with the same person or credentials. 

Could you please advise if you activated any bonuses on both accounts?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear waqas116,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did not activate the bonus.

Infact I deactivated the bonus in the 2nd account without knowing that it was my 2nd account.

Thank you for your reply, waqas116. Do I understand correctly that these two accounts were never used at the same time? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear waqas116,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.