The player from India had been trying to deposit 50000 INR into his 1xbet account for over 5 days without success. Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player's funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino's support team. After a prolonged wait, the player's funds were finally cleared. We had marked the complaint as 'resolved' after confirmation from the player about the successful resolution of his issue.
1xBet Casino - Player facing issues with deposit.
Amount: 50,000 INR
1xBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
1xBet Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Hi, It's has been over 5 days since I placed the 50000 INR deposit on my 1xbet account. I have shared everything with the 1xbet team, but they keep claiming the payment is being processed. It has been over 5 days since I contacted them, and they are giving me vague explanations every time I contact them. I hope Casino Guru can help me resolve this problem
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6 months ago
Dear lanwinlipson,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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6 months ago
Yes, the funds were transferred since it was a UPI transaction that was completed in seconds. I had been using 1xbet for a while now and never had any issues, but when I contacted their customer service, they said their payment provider's having some issues and my funds were processing, but it's been 6 days and my funds still not cleared.
I have provided a receipt of my transaction to their support, and they confirmed it. My concern is how long it takes for my funds to clear. I would like casino guru to reach out to 1xbet team and give me an approximation of when it will be cleared.
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6 months ago
Dear lanwinlipson,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
