The player from Nigeria had claimed that her account with 1xbet was locked. Despite having provided the necessary documentation and having her account previously validated, it had been blocked again when she attempted to withdraw her $19,000 balance. She had expressed frustration over the repeated verification process, especially as she was due to start military service. The casino had maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player had been asked to cooperate with the casino's security department and provide the requested screenshots for verification. We had extended the complaint's timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.