The player's account got closed for being from restricted country. The complaint was closed as the player stopped responding.
I made my registration and deposit, while making a bet the site simply closed with the following message:
WE ARE SORRY
Currently LuckyCasino.com does not allow players from your residential jurisdiction. If you have questions, please contact us on support@luckycasino.com
would like a solution.
Fiz meu cadastro e deposito, enquanto fazia aposta o site simplesmente fechou com a seguinte mensagem:
WE ARE SORRY
Currently LuckyCasino.com does not allow players from your residential jurisdiction. If you have questions, please contact us on support@luckycasino.com
gostaria de uma solução.
Hello wavgenczak,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register into the casino? Did you use any kind of software to alter your IP location? Did the casino refund your deposit? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello wavgenczak,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you register into the casino? Did you use any kind of software to alter your IP location? Did the casino refund your deposit? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Dear wavgenczak,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear wavgenczak,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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