1Red Casino - Player's balance has been reduced.

My first day at this Casino and made $300 despot either 30 minutes ($100 each time after losing upto 3 times)

I won a total of $10400 lucky have a screenshot . Went to home page to see to withdraw funds and my funds are back to what I deposited $100 plus few dollars left from previous balance. You can see in screenshot.

I immediately had a chat with customer service and they couldn't solve so told me to wait for email. Got the email and they say I was playing for fun ? So how's it playing for fun when the bet was in real dollars and they decided money everytime ?

Please help. Be careful guys... very very disappointed.

Dear prabhukafle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear prabhukafle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.