The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1Bet Casino - Player’s withdrawal has been delayed.
Amount: €2,500
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
My payout at 1bet is not being processed, although everything went well with the first payout, please help, it's about €2500, the live chat can't really help either, they say it's still being processed every time.
Automatic translation:
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1 year ago
Dear Mebest,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear Mebest,
According to our system, everything is fine with your withdrawal, and you should have received it. In order to be certain, we would like to ask you to confirm the Withdrawal ID: 244429153867223452.
If this is not the ID in question, please provide the correct one and we will check.
Best Regards,
1Bet Casino Team
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1 year ago
Translation
My payout has been received, it took a while but it worked, thank you, I have now applied for another payout, I would get back to you in an emergency.
Thanks Casino Guru and 1bet 👍🏻
Automatic translation:
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1 year ago
Dear Mebest,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
