The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1Bet Casino - Player’s withdrawal has been delayed.
Amount: €2,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The 1Bet Casino delays the payout in the chat you only get answers like: it has been forwarded, be patient, you will receive an email but no information on how long it will take, it is clear you do not want to pay out. I already got a payout of 500€ the second was 700€ but they deducted 8% processing costs so I only got 644€. Now it's €2000 and now it's obvious they don't want to cash out. There is no reply to emails
Automatic translation:
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1 year ago
Dear satorina66,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you for your information I will wait and contact the casino from time to time.
Thanks
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1 year ago
Translation
After 7 days the payout would be approved and the money was received yesterday, but I was deducted 8 percent (€160) if you paid out more than once a month. I'm glad that it went well but still not a reputable casino.
Thanks!
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1 year ago
Dear satorina66,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
